Client Services Coordinator

Why this role matters

The Salvation Army (Salvos) Youth Services encompasses a range of programs for vulnerable young people, their families, and the community. Our services have a strong focus on prevention and early intervention and enable access to safe accommodation options, Holistic case management, community outreach programs and programs that teach vital independent living skills. Our centres are safe and supportive environments creating an ideal environment for growth, where participants feel believed in, valued, listened to, and respected.

About the role

As the Client Services Coordinator, you will lead a dedicated team of case managers delivering high-quality support to young people aged 16-25 who are experiencing or at risk of homelessness, ensuring services are aligned with the Journey to Independence Model and Psychologically Informed Environment (PIE) framework. Working across our refuge in St Kilda and supporting case managers in their outreach support across the Inner and Middle South regions of Melbourne, you will drive service excellence through strong leadership, operational oversight, stakeholder collaboration, and a commitment to achieving positive outcomes for young people.

Reporting to the Program Manager, this is a permanent full-time position, based on-site in St Kilda, VIC.

Conditions

Compensation is in accordance with the SCHADS Award Level 6.

How you will make an impact

• Lead and provide supervision to a team of 6 case managers to deliver high-quality, client-centred services for young people experiencing or at risk of homelessness both in our refuge and through outreach support in the community
• Be responsible for providing daily leadership, management and coordination of services delivered across the Upton Rd refuge site and ensure continuity of support across 24/7 service delivery in conjunction with the after-hours coordinator and after-hours support worker roles
• Monitor client outcomes, service performance, and case management practice, providing guidance and support on case planning, supporting PIE-informed engagement with supporting young people towards their goals
• Support and role-model proactive risk management and support ongoing quality and improvement actions across the service in conjunction with the leadership team
• Foster strong partnerships with internal and external stakeholders to enhance service coordination, support pathways, and outcomes for young people
• Drive continuous improvement through staff development, reflective practice, quality assurance, compliance monitoring, and the analysis of service data and emerging sector trends.

What you will bring

• Tertiary qualification in Social Work, Social Science or related field required
• Proven leadership experience with the ability to support and supervise staff to achieve high-quality service outcomes
• Demonstrated experience delivering case management services within homelessness, youth, or community services settings
• Strong written, verbal, and digital communication skills, with the ability to build positive relationships with clients, colleagues, and stakeholders
• Excellent organisational and time management skills, with the ability to manage competing priorities, meet deadlines, and respond effectively within a fast-paced crisis accommodation environment
• A current Employee Working with Children Check
• A current valid Driver's Licence

What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

How to apply

If you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.