Client Services Coordinator

An independent digital and physical bookstore dedicated to promoting Filipino authors and providing curated educational resources to students across the islands.

Archipelago Book Hub, an independent digital and physical bookstore championing Filipino authors and offering curated educational resources, is hiring a Client Services Coordinator to ensure exceptional service for our readers, schools, and partner institutions.

Key Responsibilities

• Serve as the primary point of contact for customers, authors, and educational partners via phone, email, and social media.
• Process orders (online and in‑store), track shipments, and resolve delivery or inventory issues promptly.
• Manage client onboarding for bulk or institutional purchases, including quote preparation and contract follow‑up.
• Maintain the customer‑relationship management (CRM) system, ensuring accurate records of interactions, preferences, and feedback.
• Coordinate with the editorial, marketing, and logistics teams to fulfill special requests (e.g., signed copies, custom bundles, event supplies).
• Conduct post‑purchase follow‑ups, gather satisfaction data, and recommend service improvements.
• Assist in planning and executing community events, author talks, and school outreach programs.
• Prepare weekly reports on client activity, sales metrics, and service KPIs.

Qualifications

• Bachelor’s degree in Business Administration, Communications, Marketing, or related field (or equivalent work experience).
• Minimum 2 years of experience in customer service, client relations, or account coordination, preferably in retail or publishing.
• Excellent written and spoken English and Filipino; additional language skills are a plus.
• Strong interpersonal skills with a customer‑first mindset and the ability to handle multiple inquiries simultaneously.
• Proficiency with CRM platforms (e.g., HubSpot, Zoho) and Microsoft Office/Google Workspace.
• Detail‑oriented, organized, and comfortable working in a fast‑moving, mission‑driven environment.
• Passion for literature, especially Filipino authors, and familiarity with the local education sector.

Compensation

• Hourly rate: ₱90 – ₱180, based on experience and performance.

How to Apply
Send your résumé, a brief cover letter highlighting relevant client‑service experience, and any references to [email protected]. Please include “Client Services Coordinator – Quezon City” in the subject line.

Archipelago Book Hub is an equal‑opportunity employer. We encourage applications from candidates of all backgrounds who share our commitment to promoting Filipino literature and education.

Pay: Php90.04 - Php180.82 per hour

Benefits:

• Flexible schedule
• Flextime
• Free parking
• Health insurance
• Life insurance
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Work Location: On the road