Client Services Coordinator

Are you an organised, proactive and client focused professional looking to grow your career in a supportive accounting team? We’re looking for a Client Services Coordinator (CSC) to join us and play a key role in delivering exceptional client service and smooth operational workflow.

About Pitcher Partners

Pitcher Partners Newcastle and Hunter is part of a leading network of independent professional advisory firms - the 9th largest advisory network in Australia. We are known for our personal service, quality advice, and innovative, dynamic workplace. Our clients include successful business owners and high net wealth individuals and families. We pride ourselves on building genuine relationships and delivering the highest level of service and attention. Our clients’ successes are personal to us.

Why Join Us?

At Pitcher Partners, we believe success is better shared. Here’s what sets us apart:

• Genuine Relationships & Support: We foster a culture of respect and care for one another, our clients, and our communities. You’ll work closely with partners and subject matter experts, and be part of a team that values authenticity, opportunity, and fun.

• Growth & Learning: If you have ambition, we enable opportunity. Benefit from development programs, on-the-job training, peer review and study support.

• Flexibility & Wellbeing: Enjoy true work-life balance with flexible work arrangements, paid parental leave, volunteering (CSR) leave, and a physical pursuit subsidy. Our modern offices are ergonomic, collaborative, and close to public transport.

• Active Pursuit: Support to stay active and healthy - because high performance starts with wellbeing.

About the Role

The Client Services Coordinator is an essential member of our accounting team, supporting daily operations through administration, workflow coordination, compliance assistance and high-quality client service. You’ll ensure the accuracy of client data across multiple systems, manage communication with the ATO, and help the team deliver timely, accurate results for our clients.

Key Responsibilities

• Act as the first point of contact for client enquiries via phone, email, and in person (including reception coverage).

• Maintain and update client information across platforms including APS, NowInfinity, Xero Tax, Tax Agent Portal, ABR and Annature

• Undertake recurring database maintenance

• Monitor lodgement due dates and keep the team informed

• Manage job workflow: collate year‑end packages and quarterly BAS/IAS for signature, draft bills for approval, update lodgement status, assist with corporate compliance and complete ad hoc tasks

• Work collaboratively with team members to support operational efficiency

• Identify opportunities to improve client service and administrative processes

• Assist with reporting, data tracking, and quality assurance

• Send ATO correspondence through ATOMate

• Contribute to the firm’s front-of-house operations.

About You

• 1–2 years in a similar administrative, client service, or accounting support role (preferred)

• Excellent communication and interpersonal skills

• Maintain and update client information across platforms including APS, NowInfinity, Xero Tax, Tax Agent Portal, ABR and Annature

• Ability to adapt to change and work in a dynamic environment

• Experience interacting with clients on job-related or ad hoc matters

• High standards of confidentiality and professional ethics

• Ability to work both independently and collaboratively

• Strong time management and prioritisation skills

• A desire to learn, develop and grow your skills

• Alignment with our team values and culture

How to Apply

Please click "Apply" to submit your CV along with a concise cover letter detailing your interest in the role, and how your experience aligns with the position requirements. For more information, contact Human Resources by email at [email protected]