Client Services Coordinator

Clinic Services Coordinator

Amber Compounding Pharmacy

About the Role

We are looking for a Clinic Services Coordinator to join our team and serve as an important link between our clinics, healthcare professionals and compounding laboratory.

You will be responsible for receiving and coordinating clinic enquiries and requests, ensuring requirements are clearly understood, accurately communicated to the laboratory, and followed through to completion.

Key Responsibilities

• Be the first point of contact for incoming clinic enquiries and requests.
• Communicate clearly and professionally with doctors, clinics and healthcare professionals.
• Clarify requirements and ensure all necessary information is obtained before processing.
• Coordinate requests with the compounding laboratory and relevant internal teams.
• Follow up proactively on outstanding requests and ensure timely completion.
• Keep clinics updated on progress and communicate any issues promptly.
• Maintain accurate records and ensure smooth handover between clinics and laboratory.
• Build strong and professional relationships with our clinic partners.

What We’re Looking For

• Excellent communication skills with clear, confident spoken and written English.
• Strong follow-up skills — you are someone who makes sure things get done.
• Organised, attentive to detail and able to manage multiple requests at the same time.
• Professional, friendly and confident when communicating with healthcare professionals.
• Proactive, responsible and able to work independently.
• Previous experience in pharmacy, healthcare, clinics, customer service or administration is an advantage.

The Ideal Candidate

You are organised, responsive, dependable and naturally good at following things through. You communicate clearly, take ownership of your work and enjoy helping clinics receive prompt and professional service.

If you are someone who believes that every enquiry deserves a timely response and every request deserves proper follow-up, we would love to hear from you.