Client Services Coordinator

Centaur Digital Marketing PH Inc., a Public Relations (PR) & Digital Marketing agency, is looking for an aspiring Client Services Coordinator.

As a Client Services Coordinator, you will play a key role in supporting the frontline communications for a busy private practice based in the US. You will be responsible for ensuring that patients and prospective customers are handled with urgency and care. This role requires exceptional verbal English skills, a high level of organization, and the ability to work seamlessly within a fast-paced, US-aligned agency environment.

JOB RESPONSIBILITIES:

• Act as a primary respondent for inbound phone calls and emails originating from the US.
• Triage calls and send detailed messages to appropriate departments / contacts.
• Assist in scheduling appointments and surgeries, ensuring all data is captured accurately in the CRM.
• Ensure daily activity logs are updated for both Centaur internal records and US-client reports.
• Provide other administrative overflow support as directed by the US- Client

QUALIFICATIONS:

• Education: Bachelor’s degree in Communications, Marketing, Business Administration, or a related field.
• Experience: Open to all experience levels | Proven experience as a Virtual Assistant, Lead Coordinator, or Customer Success Specialist in a PR | Digital Marketing | BPO agency or any related industry is a plus.
• Work Environment: Must be able to operate in a 100% Work-From-Home (WFH) setup.
• Shift: Must be willing to align with US Central Time business hours.

SKILLS:

• Exceptional verbal and written English skills with a neutral accent are strictly required.
• Able to manage sensitive patient data and lead information with 100% accuracy.
• Excellent interpersonal skills with the ability to handle high-stakes phone consultations.
• Highly disciplined in managing time and meeting deadlines during graveyard hours.
• Comfortable using CRM tools, VoIP software, and standard office suites (Google Workspace/Microsoft 365).

BENEFITS:

All benefits (excluding statutory benefits) are granted to regular employees only.

INTERVIEW PROCESS:

We require all applicants to take an exam as part of the screening process. No exam submission means no interview. This helps us assess if you’re qualified for the position without wasting your time.

Below is the step-by-step process:

• Exam Submission: After receiving your application, an HR representative will email you the exam.
• Initial Interview: Once you pass the exam, we will schedule you for an initial interview within 2–3 working days after exam submission.
• Departmental Interview (Second Interview): If you pass the initial interview, a second interview (potentially with the US client lead) will be scheduled 1 week after your initial interview. Please take note that it may take up to 2 weeks depending on the availability of the interviewer.
• Final Interview: The last step is the final interview with the CEO | Managing Director, which may take one week or more, depending on their availability.

HOW TO APPLY:

If you’re interested, you can apply through Indeed, LinkedIn, or email your updated CV and portfolio (if applicable) to [email protected].