Client Services Coordinator

Help people in Kirkland Lake and North Timiskaming stay in their own homes.

Timiskaming Home Support is hiring a Registered Practical Nurse to assess clients at home, coordinate the services that keep them there, and guide the Personal Support Workers and Home Help Workers who deliver that care. It is nursing judgment, team leadership and community connection in one job.

What you will do

• Assess clients in their homes and arrange services around each person’s needs, preferences and goals; review plans regularly and adjust as needs change.
• Supervise day-to-day service delivery and quality for the PSWs and Home Help Workers in your region, together with the Team Leads, under our dual-oversight model; coach staff, teach special functions and help orient new hires.
• Resolve service complaints, refer clients to partner agencies and follow up to make sure the placement worked.
• Keep client files and activity data current and confidential in AlayaCare, and provide the data behind our funder reporting.
• Help plan services and programs; work with the other Coordinators, Team Leads and Service Planners on scheduling and coverage; take your turn on the on-call rotation.
• Contribute to quality improvement, including our first CARF accreditation.

About 75% of your time is in clients’ homes, 20% in the Kirkland Lake office and 5% on the road.

What you bring

• RPN with current registration in good standing with the College of Nurses of Ontario
• Strong knowledge of community health services and programs
• Program evaluation and outcome-measurement experience
• Excellent interpersonal, communication and organizational skills; effective communication in English
• Sound judgment and the ability to work with minimal supervision
• Strong computer skills, including client-management software
• Valid driver’s licence and access to a reliable vehicle (mileage reimbursed)
• Satisfactory Criminal Record Check with Vulnerable Sector Screening

Assets: French (THS is a designated French Language Services agency), supervisory or leadership experience, and community involvement. If you hold your CNO registration and meet most of the rest, please apply.

What we offer

• $56,342.34 – $65,912.58 per year
• Extended health, dental and vision benefits; pension plan; paid vacation and sick time
• Mileage reimbursement, training and professional development
• A small, experienced team and a real say in how care is delivered and measured as we prepare for CARF accreditation
• Work in the community you live in

About us

Timiskaming Home Support / Soutien à domicile is a bilingual, not-for-profit community support agency that helps seniors and adults with physical disabilities across the District of Timiskaming remain at home. Living at home: your choice, our goal.

How to apply

Apply on Indeed or send your résumé and cover letter to [email protected] by Friday, October 9, 2026. Applications are welcome in English or French. We review applications as they arrive and may interview before the closing date. Everyone we interview hears back within 45 days of their final interview.

This posting is for an existing vacancy. THS does not use artificial intelligence to screen, assess or select applicants. Accommodation is available at any stage of the hiring process on request ([email protected] or 1-877-318-9678). THS welcomes applications from everyone, including Indigenous people, members of racialized communities, persons with disabilities, 2SLGBTQI+ people and people of all religions and ethnic backgrounds

Pay: From $28.89 per hour

Expected hours: 37.5 per week

Benefits:

• Company pension
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Vision care

Work Location: In person