Client Services Coordinator

About the role

R J Sanderson & Associates Pty Ltd is seeking a dedicated Client Services Coordinator to join our team in Albury, NSW. This is a full-time position based on-site in our Albury office with occasional visits to the Corowa office. As Client Services Coordinator, you will be the vital link between our clients and our team, ensuring exceptional service delivery and maintaining strong client relationships. This role is fundamental to our operations, directly contributing to client satisfaction and the smooth functioning of our business.

Key responsibilities

1. Managing client enquiries and requests through various communication channels including phone, email and in-person interactions
2. Scheduling appointments and coordinating meetings with clients and internal staff
3. Maintaining accurate and up-to-date client records and database systems
4. Processing documentation and ensuring all client information is filed appropriately
5. Following up with clients to confirm appointments and gather necessary information prior to service delivery
6. Providing administrative support to team members to ensure seamless service delivery
7. Handling client complaints and concerns with professionalism and escalating issues when necessary
8. Assisting with invoicing, billing queries and general financial administration related to client accounts
9. Contributing to the maintenance of office systems and procedures to ensure efficiency

What we're looking for

1. Previous experience in a client-facing administrative or customer service role
2. Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse clients
3. Strong organisational and time management abilities with the capacity to manage multiple priorities simultaneously
4. Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with database management systems
5. Ability to maintain confidentiality and handle sensitive client information with discretion
6. A proactive and solutions-focused approach to problem-solving
7. Attention to detail and accuracy in all administrative tasks
8. Pleasant demeanour and genuine commitment to delivering outstanding customer service
9. Flexibility and willingness to adapt to changing business needs

What we offer

R J Sanderson & Associates Pty Ltd offers a supportive and professional work environment where your contributions are valued. We provide:

1. A stable full-time position with a team-oriented company
2. Opportunities to develop your skills and progress within the organisation
3. A collaborative workplace culture where your ideas and feedback are welcomed
4. Competitive remuneration package
5. A role that offers meaningful interaction with clients and colleagues

About us

R J Sanderson & Associates Pty Ltd is a professional services firm based in VIC and NSW. We are committed to providing high-quality services and building lasting relationships with our clients. Our team is dedicated to delivering excellence in everything we do, and we pride ourselves on our professional approach and client-focused service. We are looking for individuals who share our values of professionalism, reliability and commitment to client satisfaction.

Apply now

If you are an organised and personable individual with a passion for delivering excellent client service, we would like to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position.