Client Services Coordinator

Join Allcare and Make a Difference!

About Us:

At Allcare Community Support, we're all about making life better for people with disabilities. We offer top-notch home and community support services, driven by our core values of care, compassion, kindness, integrity, empathy, and respect. Our mission is simple: enhance health, well-being, and quality of life with a person-centered approach.

• Location: Level 1, 560 North East Rd, Holden Hill, SA 5088
• Employment Status: Full-time
• Working Hours: 09:00 – 17:00, Monday to Friday with 4x After Hour on-call shifts per month

Role Overview:

Are you passionate about helping others? As our Client Service Coordinator, you'll support NDIS clients and their families, crafting personalised support plans and ensuring top-notch service delivery. It's all about empowering clients and making every day better.

Key Responsibilities:

• Empower Clients: Coordinate and manage supports to enhance clients' quality of life.
• Personalised Plans: Work with Client and families to deliver person centred support in line with NDIS plan goals
• Support Leadership: Guide support workers for effective care plan implementation.
• Continuous Improvement: Participate in team meetings, problem-solving, and enhancing services.
• Data Management: Maintain client data integrity using Visual and SharePoint.
• Community Relations: Build strong relationships with stakeholders and enhance Allcare’s community reputation.

Specific Duties:

• Manage Supported Independent Living (SIL) properties and participant accommodations.
• Conduct initial assessments and develop care plans for clients with disabilities.
• Coordinate access to services, advocate for clients, and manage cases.
• Provide guidance to families and caregivers, maintain records, and respond to crises.
• Ensure compliance with quality standards and regulatory requirements.

Key Skills and Experience:

• Integrity, diversity, and respect in professional practice.
• Experience in legislative, funding, and quality management frameworks.
• Strong communication and teamwork skills.
• Proficiency in Microsoft Office and industry-specific software.
• Ability to manage time effectively and work under pressure.
• Independent work capability.

Essential Criteria:

• Commitment to Allcare’s mission, vision, and values.
• Valid driver’s licence & car.
• NDIS Worker Screening clearance.
• NDIS Worker Orientation Module completion.
• Working with Children Check
• Certificate III in Disability Services or equivalent.
• Police check valid within 3 years

How to Apply: To apply, submit your resume and a cover letter outlining your suitability.