Client Services Coordinator

Company Overview

FPS Apparel is a leading promotional apparel manufacturer based in Chester, NY. With over two decades of industry experience, we are committed to delivering high-quality products, innovative apparel solutions, and exceptional customer service to clients across various sectors. Our focus is on combining manufacturing expertise with creative decoration capabilities to bring unique apparel concepts to life.

Job Summary

We are looking for a dedicated and friendly Client Services Coordinator to join our team. The role involves managing customer accounts, providing excellent service, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, attention to detail, and a proactive attitude. Experience with QuickBooks is helpful but not required. Recent college graduates are encouraged to apply and grow with our dynamic company.

Responsibilities

Manage customer accounts, develop relationships, and identify opportunities for growth

Respond promptly to client inquiries via phone and email

Address questions regarding products and services

Recommend additional products or services based on customer needs

Record detailed account information into shop management software

Keep customers informed about order status and delivery timelines

Maintain accurate records of all interactions with clients

Follow up post-delivery to ensure satisfaction

Demonstrate a positive, empathetic, and professional attitude toward customers and colleagues at all times

Qualifications

Bachelor’s degree in Business Administration, Communications, or related field (preferred)

Proficient with Google Sheets, Excel, and Microsoft Office applications

Ability to work effectively under pressure in a fast-paced environment

Outgoing, friendly, positive, and enthusiastic attitude

Willingness to adapt responsibilities to support team needs

Strong attention to detail and organizational skills

Ambitious with a desire to grow within a small, rapidly expanding company

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person