Client Services Coordinator

Job scope:

TheTBRA Coordinator shall implement the HOME Tenant Based Rental Assistance Program (TBRA program) utilizing the HUD Housing Choice Voucher Method, as well as being the liaison with Texas Department of Housing and Community Affairs (TDHCA) HOME TBRA Program; develop content expertize in effective utilization of the TBRA Reservation System; determine rental unit eligibility and completing annual Housing Quality Standards inspections; develop client eligibility guidelines; and, assist in writing the program operational procedures. Coordinator shall assist the Business Office in submitting required reports and financial information to TDHCA; outreach and engage landlords to support their continued participation in the HOME program.

The Cypress/Pegues Coordinator performs duties specific to ensuring Community Healthcore's two affordable housing properties meet the rules and regulations for the HUD Multi-family Housing program. Ensures the tenants of each property have access to supportive services. Addresses and resolves tenant concerns; collects rent in a timely manner; and conducts initial/move-in/interim certifications, as applicable. Ensures properties operate according to HUD and Community Healthcare guidelines. Serves as the Site Safety Officer for both Cypress Manor & Pegues Place.

Education/licensure:

Current valid driver's license in state of residence with acceptable driving record. Bachelor's degree in social sciences field strongly preferred.

Experience/Knowledge: Prior experience with housing/rental programs preferred. Experience working with individuals with behavioral health, substance use, and/or other disabilities preferred.

Physical requirements that are bona fide occupational qualifications essential to the performance of the job:

Moderate lifting and carrying up to a maximum of 20 pounds. Sitting for prolonged periods, walking, bending, stooping, kneeling and reaching above shoulder height. Motor skills necessary to operate essential office equipment. Physical ability to perform SAMA and CPR. Ability to read and visual acuity to decipher printed information at 8 lines per inch.