Client Services Coordinator

Join a friendly, close-knit team where every win is shared. Schultz & Associates Law Center, a boutique estate planning firm in Eugene, Oregon, is hiring a full-time Client Services Coordinator: the warm, welcoming first voice and face of our firm, and a go-to teammate for everyone around you.

Estate planning is personal, and our clients count on us for clear communication, dependable follow-through, and a supportive experience from their first call to the completion of their matter. You will help families plan with confidence and make every client interaction count. Your work shapes how clients experience our firm and how well our team serves them.

• Location: Eugene, Oregon (on-site)
• Schedule: Full-time, 40 hours a week
• Pay: $22–$28 per hour, based on experience, plus a monthly team bonus
• Experience: 2–5 years in reception, administration, or client services
• Hours: M-Th 8:30 am to 6:00 pm, Fri. 8:30 am to 1:00 pm

Succeed Together: Our Monthly Team Bonus

When the firm does well, you do well. Every month, our whole team has the chance to share in the firm's success through our team bonus program.

We believe every team member contributes to that success, from the first client call to the completion of important documents. That is why the bonus is built around the team, not the individual. When you pitch in for a coworker, cover a busy front desk, or help get a client's documents over the finish line, you are helping all of us celebrate together.

Here is what you can look forward to:

• A monthly bonus opportunity on top of your hourly pay
• A culture where helping each other is how we win
• Teammates who will happily return the favor

Bonus details and eligibility are shared during the interview process.

Plus a full benefits package: 2 weeks of mandatory time off plus 10 days of PTO, Health insurance, Dental insurance, HSA, IRA matching

What You'll Do: Welcome, Support, and Lend a Hand

You will be the first point of contact for our clients and a trusted partner to our attorneys and staff. Most of your day is spent helping someone, whether that is a client, a colleague, or the team as a whole.

Reception & Client Experience

• Welcome clients and visitors with a warm, professional first impression
• Answer incoming calls and help clients in a friendly, polished manner
• Schedule appointments and coordinate calendars for attorneys and key staff
• Respond to routine inquiries and connect questions with the right team member
• Follow up with clients to support case progress and client satisfaction
• Prepare for client meetings and keep our reception area tidy and inviting
• Help clients feel informed, respected, and cared for in every interaction
• Share ideas for making the client experience even better, by phone and in person

Team & Administrative Support

• Prepare, format, proofread, and organize correspondence, estate planning documents, legal binders, and case files
• Maintain accurate client records, both electronic and paper
• Coordinate document preparation, signatures, and follow-up tasks
• Track outstanding items, deadlines, and follow-ups to keep every matter moving
• Support attorneys and teammates with their day-to-day needs
• Help with office supplies and general office operations
• Suggest improvements to our administrative processes
• Adapt cheerfully as priorities shift and new needs arise

Confidentiality

• Protect sensitive client, family, and financial information
• Use sound judgment when communicating with clients and outside professionals
• Follow firm procedures and refer legal questions to the appropriate attorney

Is This You?

You are organized, responsive, and happiest when you are helping others. You communicate with care, notice the details, and follow through on your commitments.

What you bring

• 2–5 years in reception, administration, client services, or a professional office
• High school diploma (a college degree is not required)
• Warm, polished written and verbal communication with excellent grammar
• Extremely organized and tidy, with strong attention to detail
• Proficiency with Microsoft Word, Outlook, Excel, and standard office technology, including calendars, phone systems, and file management tools
• Fast learner, especially with new software
• Ability to juggle multiple priorities, meet deadlines, and follow through despite interruptions
• Dependability and the initiative to take ownership of your work and anticipate needs
• Comfort asking attorneys and teammates questions, and asking fact-finding questions of clients
• Openness to feedback and a drive to keep improving
• Discretion and a commitment to client service and confidentiality
• A positive, energetic, collaborative spirit

A bonus if you have it: experience in a law firm, estate planning practice, financial services office, or accounting firm.

Why You'll Love Working Here

• Join a supportive team focused on estate planning, long-term Medicaid planning, and trust administration
• Do rewarding work that truly matters to families
• Make a meaningful contribution to our clients and daily operations
• Help shape the client experience from the first phone call to the completion of each matter
• Take ownership of your responsibilities and share your ideas
• Share in the firm's success through the monthly team bonus

How to Apply

Please submit your résumé and a cover letter describing your relevant experience and how you create a positive client experience by phone and in person. In your cover letter, tell us about a time you helped a client or customer feel welcomed, informed, and well cared for.

Candidates may be asked to complete a short, job-related exercise involving proofreading, organizing information, or prioritizing tasks.

We look forward to meeting someone who values client service, takes pride in their work, and wants to be part of a team that succeeds together.

Equal Opportunity Employer. Employment decisions are based on job-related qualifications, skills, and experience.

Pay: $22.00 - $28.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Experience:

• Administrative Assistant: 2 years (Required)

Work Location: In person