Client Services Coordinator – Disability Services (SIL)

About Golden Heart Services

Golden Heart Services is a registered NDIS provider delivering Supported Independent Living (SIL), 24/7 rostered care and community supports across NSW. We believe in supporting people with disability to live with independence, dignity and choice, and we're looking for a hands-on leader to help our clients and team thrive.

About the role

As Client Services Coordinator, you'll lead the day-to-day delivery of high-quality supports across our SIL homes and community services in Greater Sydney. Reporting to the Senior Manager, you'll supervise a team of Support Workers, coordinate care and rosters, and make sure everything we do meets the NDIS Practice Standards.

This is a varied, people-focused role where you'll work closely with clients, families, support coordinators and external providers, and step in on shift when needed to keep care running smoothly.

What you'll be doing

• Leading, supervising and supporting a team of Support Workers, including recruitment, training, rostering and performance management
• Assessing client needs and developing individualised support plans that promote independence, community inclusion and quality of life
• Coordinating and overseeing services including personal care, meal preparation, medication management and household tasks
• Connecting clients with education, training, health and community resources
• Acting as the main point of contact between clients, families, support coordinators and other providers
• Ensuring compliance with NDIS Practice Standards, WHS legislation, emergency response, and infection control protocols
• Keeping accurate records on client care, staff performance and household operations
• Filling in on support shifts when needed to ensure continuity of care

What we're looking for

• Previous experience in a coordination or team leader role within the disability sector, with demonstrated success in Supported Independent Living (SIL) environments (highly regarded).
• Strong leadership skills and the ability to motivate and empower a team
• A genuinely client-centred approach, with demonstrated skills in effective problem-solving and conflict resolution within a care environment.
• Excellent written and verbal communication
• Solid understanding of the NDIS and the NDIS Quality and Safeguards Commission requirements
• Confidence using Microsoft Office, client management software and digital record-keeping
• Proficiency in using rostering software and client management systems relevant to the NDIS sector.

Essential requirements

• NDIS Worker Screening Check

• Working with Children Check (NSW)

• First Aid and current CPR

• Current driver's licence [and access to a reliable vehicle, if required]

• Completion of the NDIS Worker Orientation Module "Quality, Safety and You"

• Infection control training (or willingness to complete)

• Willingness to undergo a National Police Check, if not already covered by the NDIS Worker Screening Check.

• Demonstrated ability to manage complex rosters and team scheduling in a 24/7 care environment.

• Proficiency in utilising digital case management systems and maintaining accurate client records in line with NDIS guidelines.

• How to apply

  Click Apply and submit your resume and a short cover letter telling us why you'd be a great fit. Applications will be reviewed as they're received, so don't wait.

  Closing date: 01/11/2026

  Golden Heart Services is an equal opportunity employer. We encourage applications from people with disability, Aboriginal and Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds.

Company Overview

Please visit https://www.goldenheartservices.com.au/ for more information