Client Services Coordinator - Dulwich , SA

At Lumia Care, we are on a mission to provide trusted support locally, delivered by the best people. As one of Australia's growing providers of Aged Care and Disability Services, we are expanding our client services team to meet increasing client demand and continue delivering safe, high-quality, person-centered support.

We are currently seeking an organised and proactive Client Services Coordinator to join our South Australian team, executing coordination activities aligned to confirmed service arrangements, client plans and funding requirements.

Why Join Lumia Care?

At Lumia Care, community wellbeing drives everything we do. We are committed to creating a supportive environment where our people feel valued, developed and empowered to grow.

What You'll Love About This Role

• Fast-paced coordination work at the center of client service delivery
• Genuine impact on service continuity and data accuracy
• Supportive leadership and a collaborative team environment
• Ongoing training and professional development
• Flexible employment arrangements for the right candidate
• Stable position with a values-driven organisation

About the Role
The Client Services Coordinator supports the delivery of high-quality care by coordinating client services, maintaining accurate records, and ensuring service updates are completed efficiently to support seamless care delivery.

Key Responsibilities

• Execute coordination activities based on confirmed service setups, ensuring services are reflected accurately and are ready for delivery
• Maintain and update client service records, ensuring schedules and service details remain current and complete
• Manage day-to-day service changes, including updates, cancellations and adjustments, minimizing disruption to care
• Identify and escalate service gaps, discrepancies or disruptions that may impact delivery or compliance
• Maintain accurate, audit-ready client and service data within Lumia Care systems
• Act as a point of contact for coordination matters, maintaining responsive communication with clients, families and internal teams
• Liaise with scheduling and care delivery teams to ensure service information is accurately understood and applied

About You

You are an organised, proactive coordinator who thrives in a fast-paced environment. You bring strong attention to detail, clear communication and a genuine commitment to keeping service delivery running smoothly.
To Be Successful You Will Have

• Certificate III or IV in Business Administration, Health Administration, Individual Support or Community Services (desirable)
• Current National Police Clearance (or willingness to obtain)
• Working With Children Check, where applicable to the role
• NDIS Worker Screening Clearance (or willingness to obtain)
• A valid driver's license
• Evidence of current mandatory immunisations
• Full right to work in Australia

If you're looking for a rewarding career where you can make a real difference in people's lives — we would love to hear from you.
Apply now and help shape the future of Lumia Care.
For a confidential discussion, contact Kate Taylor at [email protected]