Client Services Coordinator | Night-Shift

CLIENT SERVICES COORDINATOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A CLIENT SERVICES COORDINATOR?

Our awesome client, a leading global provider of branded merchandise and promotional products, is looking for a Client Services Coordinator (CSC) to be part of their global operations team.

As a Client Services Coordinator, you will work closely with global Account Managers to ensure the seamless execution of branded merchandise programs across multiple markets. You'll coordinate product sourcing, pricing, quotations, order processing, and delivery tracking while helping meet the unique needs of international clients.

This is a great opportunity for a detail-oriented and creative professional with experience in sales support, purchasing, merchandising, or account coordination. You'll work behind the scenes with vendors, internal teams, and Account Managers to deliver high-quality branded merchandise solutions while supporting profitability and strong client relationships.

The role also offers a clear career path toward transitioning into the sales team, making it ideal for someone looking to build a long-term career in account management and sales.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Account & Client Support

• Collaborate with global Account Managers to source, price, and present merchandise options to clients across different regions.
• Research and recommend customized branded merchandise solutions aligned with client brand strategies and objectives.
• Prepare and manage sales proposals, quotations, and cost analysis reports.
• Communicate effectively with clients, vendors, and internal teams across different time zones.

Order Management & Coordination

• Process and track global orders from initial request through final delivery, ensuring all details are accurate.
• Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.
• Monitor and follow up on shipments, proactively addressing delays and logistical challenges.
• Coordinate with relevant teams to ensure orders are delivered according to client expectations.

Reporting & Data Management

• Maintain order status reports, sales records, and inventory tracking across multiple markets.
• Use Excel, including Pivot Tables and VLOOKUP, to analyze order trends, profitability, and operational efficiency.
• Prepare reports and presentations for Account Managers and leadership.
• Provide regular updates on order progress, challenges, and client feedback.

Collaboration & Problem-Solving

• Work closely with sales, production, creative services, finance, and warehouse teams to ensure seamless order execution.
• Identify potential risks and proactively troubleshoot fulfillment, vendor, and client satisfaction issues.
• Manage multiple orders, deadlines, and priorities while maintaining a high level of accuracy and service.
• Adapt to changing priorities and market demands while supporting multiple global accounts.

WHAT ARE WE LOOKING FOR?

• 2+ years of experience in sales or sales coordination.
• 2+ years of experience in account management or purchasing, preferably within BPO, e-commerce, retail, or merchandising industries.
• Experience in customer service, vendor negotiation, or procurement is a plus.
• Strong communication skills with the ability to work effectively with clients, vendors, and internal teams across different time zones.
• Strong analytical, organizational, and project management skills.
• Exceptional attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Outlook, and Teams.
• Experience with Salesforce, Oracle EBS, Smartsheet, Canva, or similar business tools is highly preferred.
• Proficient in preparing reports, presentations, and cost analysis.
• Knowledge of branded merchandise, promotional products, or supply chain management is an advantage.
• Bachelor's degree in Business, Marketing, or a related field is preferred but not required.
• Creative, proactive, and solutions-oriented mindset.
• Willingness to learn and develop toward a future career in sales.