Client Services Coordinator (Part Time)

Primary Function:

To support the effective day-to-day running of serviced office(s), providing a professional and welcoming service to clients and visitors and assisting with sales, administration, facilities and operational activities. The role will help ensure the office(s) are maintained to a high standard, client requirements are dealt with efficiently and the Centre Manager is supported in attracting, retaining and engaging clients.

Key Responsibilities:

• Deliver a professional and welcoming service to clients, visitors and prospective clients.
• Respond to client enquiries and requests, escalating issues where appropriate.
• Support client move-ins and move-outs, ensuring documentation and access arrangements are in place.
• Build positive client relationships and promote centre services and facilities to prospective and existing clients.
• To effectively monitor, implement and develop all systems, including telephony and IT services, to a basic level, in order to ensure delivery of these services to the clients.
• Handle initial sales enquiries and support office, co-working and meeting room viewings.
• Maintain accurate records of enquiries, prospects and leads.
• Support marketing activities and attend networking events to raise awareness of office and services.
• Support the day-to-day running of the centre, including mail handling, meeting room bookings and office administration.
• Ensure offices, meeting rooms and communal areas are presented to a high standard.
• Liaise with contractors, suppliers and support providers, reporting and coordinating issues.
• Help maintain a safe, secure and professional working environment.
• Keeping track of clients outstanding debt, contacting debtors for payments.
• Any other duties required by the Company.

Key Selection Criteria:

• Excellent communication and interpersonal skills with the ability to build positive client relationships.
• Strong administrative and organisational skills with attention to detail.
• Ability to manage multiple priorities and work effectively to deadlines.
• Self-motivated with the ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Previous experience in a customer-facing role within the serviced office, property or facilities management is essential.
• Proficient in Microsoft Office applications, including Word, Excel and Outlook.
• First Aid at Work qualification (or willingness to obtain).
• Full UK Driving Licence.

To apply, please send your CV to [email protected]

Benefits:

• Company pension
• On-site parking
• Private medical insurance

Work Location: In person