Client Services Director

About Pink Digital

Our north star is to be good people. Our motto is "do business with people you want to have a drink with".

Pink Digital is a strategy led full service marketing and digital agency based in Auckland. Naturally we are a creative agency, but everyone says that, we are great at executing! We work with some very cool FMCG brands inside our niche of health and nutrition, wellness and beauty, including ASICS, Batiste, Hero Cosmetics, Femfresh, Calocurb and Optipharm. We work accross Aus, NZ, US. Aus is our focus market.

We are always growing and always on the search for great people. Right now we need a senior leader who owns both the client relationship and the quality of what we deliver.

We come from many backgrounds, but our values are what unite us, and we do not just talk about them, we practise them. We put real focus into developing a great team and building a place people enjoy. At grass roots level that looks like the owner cooking for the team a few times a week, Friday drinks taken seriously, and frequent trips to Sydney, Melbourne and around the country.

We work across all major platforms and do some pretty neat activations, shoots and influencer work. Yes, that is broad, but wait until you meet our talent. Our core verticals are highly organised, the team is seriously engaged, and we deliver some very cool campaigns. PS, our clients love us because we are genuinely good people.

Our values

• Creative Intelligence
• Purpose Over Noise
• Relentless Progress
• Good Humans, Great Work
• Community That Counts

About the role

The Client Services Director leads our account team and is accountable for two things that sit side by side: the strength of our client relationships, and how well the agency actually delivers the work. You mentor our Account Directors and Senior Account Managers, and you synchronise delivery across account, paid media, design and content so clients experience one coordinated team rather than four separate ones.

You will be given plenty of freedom once you give us the nod that you are settled in the role. Equally, there is a lot of support wrapped around you.

What you will own

Client leadership

• Hold senior relationships across the portfolio and stay close to every major account
• Take client ownership through the handover from kickoff, then make sure it lands cleanly with the Senior Account Manager or Director once the relationship is established
• Drive organic growth: spot the opportunity, lead the conversation, convert it into scoped work
• Lead retention through renewals, annual planning and getting ahead of any account showing risk

Delivery and internal operations

• Synchronise delivery across account, paid media, design and content so timelines, briefs and approvals line up
• Own the WIP and the weekly delivery rhythm, clearing bottlenecks before they reach clients
• Manage resourcing and capacity across the teams
• Improve the processes, templates and ways of working the team relies on every day
• Hold the quality line on every strategy, campaign and report that leaves the agency

Mentoring senior staff

• Coach and develop our Account Directors and Senior Account Managers as strategic client leaders
• Set the standard for client communication, account rigour and commercial thinking
• Run performance conversations, development plans and succession across the account team
• Build capability so the team escalates less over time, not more

Commercial performance

• Own revenue, margin and profitability across the portfolio
• Approve scopes and quotes, manage scope creep, and keep retainers priced correctly
• Contribute to forecasting and reporting for the leadership team

What you will bring

• Seven or more years in agency account management, including at least two leading a team, as an Account Director, Group Account Director, Head of Client Services or similar
• A track record of growing existing accounts and holding clients for years rather than months
• Real operational instinct: you notice when delivery is drifting before anyone complains
• Strong commercial skills across scoping, pricing, margin and forecasting
• Experience in FMCG, beauty, health, wellness or retail is a significant advantage
• The presence to hold a room of senior client stakeholders, and the patience to coach a trainee the same afternoon

Why Pink Digital

• A seat at the leadership table rather than a layer in a hierarchy
• Brands you already know, in categories growing fast
• Direct access to the owners and decisions made quickly
• NZD 105k to 130k depending on experience
• Flexible working, an Auckland office and a team that genuinely enjoys working together

We have several roles opening through 2027, so if you are an Account Director, Senior Account Manager or an operations specialist, get in touch anyway.

How to apply

Step 1. Apply through Seek with your CV and a short note on the account you are proudest of growing, including what it was worth when you took it on and what it was worth when you left it.
Step 2. Shortlisted applicants are invited to a digital meeting.
Step 3. We invite three applicants to pitch a brand marketing strategy we will brief you on.

Applicants must have the right to work in New Zealand.

Check us out on insta - https://www.instagram.com/pink.digital.marketing?utm\_source=ig\_web\_button\_share\_sheet&stkn=ZDNlZDc0MzIxNw==