Client Services Director (Peer to Peer)

Client Services Director, Medical Communications (Remote, US)

About the agency

Our client is an independent, science-led medical communications agency known for its collaborative culture, close partnership between its client services and scientific teams, and long-standing relationships with top pharmaceutical and biotech companies. The team is growing, and it is looking for a Client Services Director to lead a portfolio of accounts across Commercial peer-to-peer (P2P) education and Medical Affairs.

The role

As Client Services Director, you will be a trusted strategic partner to senior clients and a hands-on leader for your account teams. You will own a portfolio of accounts, act as the escalation point when account performance needs attention, and help shape how the client services function operates. This role suits someone who enjoys being close to the work, including the science, the content, and the people, while also driving growth for the business.

What you'll do

• Lead a portfolio of Commercial P2P and/or Medical Affairs accounts, partnering with Scientific Leads to develop client strategy and tactical plans
• Act as a strategic partner to senior clients, anticipating their needs and challenging their thinking with fresh ideas
• Review content and provide sign-off in partnership with scientific team leads
• Serve as the escalation point for your teams, stepping in early to resolve client concerns and protect account health
• Provide senior onsite support for advisory boards, symposia, speaker training, and workshops
• Own account and business unit financials, including forecasting, revenue targets, billability, and out-of-scope recovery
• Build relationships with client procurement teams and support MSA negotiations
• Drive organic growth and lead new business pitches and proposals
• Line manage and develop multiple team members at varying levels, including people managers
• Partner with leadership on resourcing across the team and take an active role in the client services leadership group

What we're looking for

• 12+ years of client services experience within a medical communications agency, including senior-level account leadership
• Proven experience leading Commercial P2P programs, such as speaker programs, speaker training, and promotional medical education. Medical Affairs experience, such as advisory boards, scientific platforms, MSL materials, and congress activity, is highly valued. Experience with sales training or field force engagement is a strong plus.
• A track record of content ownership: partnering with medical writers and scientific leads, and reviewing and shaping deliverables, not only managing program logistics
• Hands-on ownership of portfolio financials, including forecasting and business unit KPIs
• Experience leading pitches and growing accounts
• A stable career history with progressive growth in scope and responsibility
• Experience managing and developing teams, including managers of managers
• Strong understanding of pharma regulations, compliance, and review processes (MLR/PRC and MRC)
• Bachelor's degree in a life science, pharmacology, or medicine preferred

What's on offer

• Base salary of $175,000 to $185,000, plus benefits
• Fully remote working across the US
• A collaborative, people-first culture with close access to agency leadership
• A clearly defined career path and the chance to help shape a growing team

Interested?

Apply here or reach out to me directly to learn more.