Client Services Engineer

Position Summary
As a Client Services L1, you'll be the first point of contact for internal and external clients using
BGC's electronic trading platforms. This is an entry to mid-level, client-facing role that amalgamates
three disciplines: client relationship support, first-line client functionality and some technical
support, and application data administration. You'll handle day-to-day client queries, provide
platform support, and carry out controlled user access and application data tasks under
supervision, learning the full trade lifecycle from order entry through to clearing and settlement in a
fast-paced, SLA-driven environment. This is first and foremost a client-service role, a genuine desire
to help clients matters more than any particular technical background, and technical skills can be
taught.
Key Responsibilities
Client Relationship & Support

• Act as a first point of contact for trading platform users, delivering
  courteous, professional and timely client service by phone, email, MS Teams, Bloomberg or
  in person.
• Support the onboarding of new clients and assist with platform adoption, increasing client
  awareness of added functionality, features, and available services.
• Provide demonstrations of electronic platforms to end users and encourage clients to
  provide liquidity and execute trades on screen.
• Update the CRM with any client visits, feedback, and follow-ups, ensuring accurate records
  are maintained.
  Functional and Technical Support
• Provide first-line support, resolving issues within SLA and escalating to second- or third-line
  teams where required, ensuring full audit trails are maintained in the service desk tool.
• Log and track all issues and queries for audit purposes and manage proactive, clear
  communication with clients through to resolution.
• Perform daily system and application health checks, monitoring platform status and trade
  flows throughout the day.
• Develop a strong understanding of pre- and post-trade workflows, including market data
  publishing, order entry, trade execution, and STP confirmation.
  Application Data Support
• Set up and maintain internal and external user access to Front and Middle Office trading
  applications across all asset classes, in line with compliance and regulatory processes