Client Services Executive

Who you are

• Demonstrates passion and enthusiasm for our products and services
• Operates with integrity and a highly client centric mind-set
• Excellent verbal and written communication skills, fluency in one or more European languages desirable
• Ability to work effectively as part of a team
• Intermediate knowledge/experience of financial markets
• Undergraduate degree in relevant discipline desirable

What the job involves

• Provide high calibre client service to ensure a positive client experience
• Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client lifecycle. This includes: trading execution (trade on behalf of clients), query management and education
• Proactively respond to and manage inbound client queries professionally and efficiently
• Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service
• Monitor competitor companies within related markets and apply insights to help CMC continuously improve
• Keep abreast of global and economic news in order to provide execution trading support to clients
• Act as a brand ambassador in all client interactions

Benefits

• Pension: 9% = 5% company contribution and 4% self-contribution -CMC Markets will match up to 7%
• Life Assurance: 4 x salary
• Health Insurance provided through Vitality
• Income Protection
• Holiday: 25 days - per calendar year + additional day off for your birthday
• Breakfast provided for office days
• Discretionary Bonus