Client Services Executive

Key Responsibilities

• Serve as the main point of contact for a portfolio of assigned clients, ensuring their inquiries and requests are handled promptly and professionally.
• Support the execution of sales and operational plans, including client follow-ups and service coordination.
• Prepare proposals, service agreements, and other relevant documentation for client presentations or onboarding.
• Actively follow up on service progress, outstanding items, and payment collections to ensure timely delivery and billing.
• Issue tax invoices and maintain accurate client records in the system.
• Address client concerns effectively, escalating issues where necessary to ensure client satisfaction.
• Collaborate with internal teams (e.g., corporate secretarial, payroll, finance) to coordinate service delivery.
• Any other ad hoc duties as assigned by superior.

Requirements

• Diploma or Degree in Business Management or related field.
• Minimum 1 years of relevant experience in a client support, sales coordination role.
• Candidates with no experience are welcome to apply. Training will be provided
• Strong interpersonal and communication skills with a client-first attitude.
• Able to work independently, manage multiple tasks, and meet deadlines and KPI set.
• Highly motivated, organized, and results-driven in a fast paced environment.
• Proficiency in mandarin is vital for this role to deal with mandarin speaking counterparts