Client Services Executive

Job Responsibilities:

• To communicate clearly and concisely with colleagues & clients (especially on client’s request and instructions)
• To perform administrative works, such as but not limited to generating costing, preparing quotation, filing, billing, follow-up with job files in a timely and accurate manner
• Attend to clients’ request in a timely manner to email / request. Manage client’s expectation
• Prompt and accurate update of data in Salesforce. Ensure documentation and entries in Salesforce comply to the standard operating procedures of various department. Ability to identify inconsistent data.
• Coordinate and execute premier customer services according to quotation and costing with the support of the relevant departments to achieve customer’s satisfaction
• Plan and prepare the required resources to ensure that the services are in accordance with the quotation and costing
• Actively seek and consolidate information, process request from clients for Operations/Warehouse preparation and planning
• Main liaison with the other departments to ensure a timely and professional execution of project
• Monitor and ensure that project is delivered in a timely and correct manner
• Actively collect feedback from client for review and improvements. Share the feedback with the other departments for learning points and self-improvements

Job requirements:

• Minimum of 3-year experience in related field
• Proficient computing skills (Salesforce, Microsoft Office, etc.)
• Arts Management and/or Hospitality experience preferred
• Intermediate knowledge of Customs & Freight Formalities
• Excellent time management, organizational and planning skills
• Excellent written and verbal communication skills
• Ability to work independently under a tight timeline / pressure

Interested applicants, please send your resume/CV to [email protected]