Client Services Executive

Job Summary

Responsible for driving service revenue growth by selling maintenance contracts, managed services, support agreements, professional services, and solution-based offerings to existing and new customers. The role focuses on customer relationship management, identifying business opportunities, developing sales strategies, and achieving revenue targets.

Key Responsibilities

• Identify new business opportunities and build a strong sales pipeline.
• Promote and sell service offerings including maintenance, support contracts, managed services, and consulting services.
• Engage with customers to understand their business needs and propose value-added service solutions.
• Prepare proposals, quotations, contracts, and service agreements.
• Manage customer relationships and ensure high levels of customer satisfaction.
• Collaborate with delivery, technical, and account management teams to develop winning solutions.
• Conduct regular customer visits, presentations, and negotiations.
• Maintain accurate sales forecasts and reports using CRM tools.
• Ensure achievement of monthly, quarterly, and annual sales targets.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Information Technology, or related field.
• 8+ years of experience in service sales, solution sales.
• Strong understanding of services, maintenance contracts, managed services, or professional services sales.
• Excellent communication, negotiation, and presentation skills.
• Proven track record of meeting or exceeding sales targets.
• Proficiency in CRM systems and Microsoft Office applications.

Key Skills

• IT Service Sales
• Business Development
• Account Management
• Customer Relationship Management
• Negotiation & Closing
• Solution Selling
• Pipeline Management
• Forecasting & Reporting
• Strategic Thinking
• Communication & Presentation Skills

KPIs

• Service revenue growth
• New service contracts acquired
• Renewal rate of existing contracts
• Gross margin achievement
• Customer satisfaction and retention
• Sales pipeline value and conversion rate