Client Services Executive

Client Services Executive

Join Australasia's leading precious metals group and help deliver exceptional service to our valued jewellery customers.
Palloys is part of the Pallion Group, the largest precious metal services group in Australasia and one of Australia's leading private companies. Operating across Australia, Hong Kong and mainland China, we provide a wide range of services including jewellery manufacturing, refining, bullion, fabricated metals, findings and vaulting.

We are seeking a customer-focused Client Services Executive to join our team. This is a hands-on, showroom-based role where you will be the first point of contact for customers, delivering exceptional service while supporting sales administration, order management and dispatch activities.
About the Role Reporting to the State Manager, you will play an important role in ensuring our customers receive outstanding service and support throughout their journey with Palloys.

Key responsibilities include:

• Providing professional customer service face-to-face, by phone and via email.
• Managing customer enquiries, quotations and sales orders.
• Processing payments, invoices and dispatch documentation.
• Picking, packing and quality checking customer orders.
• Maintaining accurate customer and sales records.
• Monitoring stock levels and assisting with stocktakes.
• Providing general jewellery product guidance and directing enquiries where required.
• Supporting the day-to-day operations of the client services team.
• Completing general administration and office duties.

About You To be successful in this role, you will have:

• A minimum of 2 years' experience in a sales or customer service environment.
• Strong administration and organisational skills.
• Excellent attention to detail and the ability to manage multiple tasks.
• Outstanding communication and relationship-building skills.
• A positive, professional and customer-focused approach.
• Confidence using Microsoft Office and business systems.
• Jewellery industry experience or knowledge of precious metals (highly regarded but not essential).

Why Join Palloys?

At Pallion, our purpose is to Delight and Shine by creating exceptional experiences for customers, partners and colleagues. We are guided by our values of integrity, excellence, agility and trust, and we pride ourselves on delivering quality products and service to the Australian jewellery industry.
In return, we offer:

• The opportunity to work with an industry leader.
• A supportive and collaborative team environment.
• Exposure to the fascinating world of jewellery manufacturing and precious metals.
• Ongoing training and development opportunities.
• Long-term career growth within the broader Pallion Group.

Apply Now If you are passionate about customer service, enjoy building strong customer relationships and thrive in a fast-paced environment, we'd love to hear from you.

Join Palloys and become part of a team dedicated to delivering exceptional service, quality craftsmanship and outstanding customer experiences every day.