Client Services Executive

Department: HROS

Location: Birmingham

Description Are you a highly organised Legal Secretary or Legal administrator who thrives in a fast-paced legal environment?

You will support legal advisors by handling high volumes of admin, calls and documentation, ensuring efficient service delivery. This role is key to maintaining profitability through effective support. You will work across busy legal teams, providing essential day-to-day assistance.

Key Responsibilities

• Providing email management support for allocated legal advisors.
• Handling incoming calls and new client enquiries, together with associated administration.
• Typing attendance notes and letters
• Opening and maintaining client files
• Preparing, collating and managing electronic and hard copy bundles.
• Supporting post management, file closure and archiving processes.

Skills, Knowledge and Expertise

• Previous experience in a Legal Secretary, PA or Legal Support role is essential.
• Excellent typing, proofreading and document formatting skills, with a high level of accuracy and attention to detail.
• Strong organisational and time management skills, with the ability to prioritise a busy and varied workload.
• Experience managing multiple tasks and deadlines within a fast-paced legal environment.
• Strong communication skills, with the confidence to liaise professionally with clients, colleagues, Counsel and external contacts.
• Competent IT skills, including Microsoft Office applications such as Word, Outlook and Excel.
• A positive, client-focused attitude and commitment to delivering excellent service.

Benefits

• Birmingham, located roles, we have a newly refurbished office in the City centre with an on-site café and free use of Gym facilities
• For Manchester vacancies, we have a City Central site, with newly refurbished facilities
• Hybrid working
• 25 days holiday, 2 gift days at Christmas.
• The opportunity to give back and have 3 days available for social purpose volunteering.
• All IT equipment and support for effective home working
• An excellent development training programme and opportunities to grow sector expertise

We are proud to attract people who are motivated by our purpose and values, and who want to make a positive contribution to the communities and society we serve.

Anthony Collins Solicitors is a committed Equal Opportunities employer and advocate of social mobility.

We believe talent exists everywhere and are committed to providing fair access, opportunity and progression for all, regardless of background.