Client Services Executive (eCommerce)

Position Overview:
As a Client Services Executive at ESDlife, you will be responsible for promoting our products/services, and building strong customer relationships through outbound and inbound calls. If you are a persuasive communicator who enjoys achieving targets and providing excellent customer service, we would love to hear from you.

Key Responsibilities:

• Conduct outbound calls to prospective and existing customers.

• Introduce and promote company products and services.

• Identify customer needs and recommend suitable solutions.

• Follow up on sales leads and inquiries in a timely manner.

• Achieve individual sales targets and KPIs.

• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.

• Resolve customer issues and complaints efficiently, ensuring a positive experience.

• Collaborate with other departments to address customer needs and improve service delivery.

Qualifications:

• High school diploma or equivalent; a degree in a related field is a plus.
• 2+ years of experience in customer service or a similar role, preferably in healthcare.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.

What We Offer:

• An opportunity to work with people who are passionate, focused and driven to make a difference

• Free snacks

• Competitive remuneration and benefits

• Training and development opportunities

• Hutchison Provident Fund / Mandatory Provident Fund

• Monthly social gathering events

• Staff discount at CK Hutchison outlets

• 12 days annual leave + birthday leave + other leaves

Please send in your full resume and expected salary by "click here"

To know more about us, please visit our website
https://corporate.esdlife.com/
https://health.esdlife.com/shop/hk/

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and used only for consideration of application for relevant/similar post(s) within the CK Hutchison Group of Companies.

Applicants not having heard from us within four weeks from the date of this advertisement may consider their application unsuccessful. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.