Client Services Executive - Event Activation

Job Responsibilities:

• Manage client accounts and build strong relationships with FMCG brand partners.
• Coordinate and execute FMCG activation campaigns including roadshows, product launches, sampling activities, and in-store promotions.
• Work closely with internal teams, vendors, and field teams to ensure smooth campaign execution.
• Coordinate promoter/event crew deployment, briefing, and performance monitoring.
• Conduct site visits to ensure activation quality and compliance with client requirements.
• Prepare campaign reports, performance updates, and provide improvement recommendations.
• Handle client feedback, operational issues, and provide timely solutions.

Requirements:

• Minimum 1 years of experience in client servicing, FMCG activation, event management, or marketing agency or Fresh Graduate.
• Strong communication, coordination, and problem-solving skills
• Proficiency in English, Bahasa Malaysia and Mandarin. Ability to communicate in other dialects will be an added advantage
• Able to manage multiple projects and work under pressure.
• Experience managing promoters or retail activation campaigns is an added advantage.
• Knowledge in Mircrosoft Excel (Pivot Table & VLookup), Power Point & Outlook
• Willing to travel for site visits when required. (must possess own transport - car)