Client Services Executive @ Sentul KL (Start Immediately!!)

POSITION OVERVIEW:

A Client Service Executive is a crucial in building and maintaining strong relationships with clients, ensuring their satisfaction, and coordinating the successful execution of events. You will coordinate project planning, resource allocation, and timeline management while pursuing new business opportunities and negotiating with clients on projects. Additionally, you will oversee event logistics, including venue and vendor management, handle on-site event execution, and provide value-added insights to clients. This role requires excellent communication, organizational, problem-solving, attention to detail, and interpersonal skills

KEY RESPONSIBILITIES:

• Serve as the main point of contact for clients, particularly Chinese-speaking clients, ensuring prompt and professional communication.
• Manage and grow key client accounts to achieve high levels of satisfaction and service delivery.
• Coordinate with internal departments to ensure smooth execution of projects, campaigns, and events.
• Prepare proposals, quotation sheets, presentation decks, and post-campaign reports.
• Monitor project timelines, manpower deployment, and campaign KPIs to ensure timely delivery and optimal results.
• Conduct regular follow-ups and check-ins with clients during campaigns or activation periods.
• Assist in sourcing, briefing, and managing promoters/brand ambassadors in line with client expectations.
• Maintain and update client information, contracts, and project statuses in internal databases.
• Provide creative input during brainstorming sessions for campaigns, events, and activations.
• Handle client feedback, complaints, and escalations professionally, ensuring timely resolutions.
• Build and maintain strong long-term relationships with clients to secure repeat business and referrals.
• Stay updated on market trends and competitors’ activities to provide innovative and value-added solutions.
• Support negotiation processes with clients to secure projects and foster business growth.

QUALIFICATIONS AND SKILLS:

• Diploma/Degree in Business Administration, Marketing, Event Management, or a related field.
• Fluent in Mandarin and English (proficiency in Bahasa Malaysia is an advantage).
• Strong communication, negotiation, and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with event/project management tools is a plus.
• Exceptional organizational and time management abilities.
• Ability to multitask and perform well under pressure in a fast-paced environment.
• Prior experience in client servicing, account management, or marketing support is preferred
• Creative problem-solving and decision-making skills.
• Passionate about events, branding, and delivering excellent customer service.

A Client Service Executive plays a pivotal role in ensuring clients’ visions come to life, creating memorable experiences, and contributing to the company’s success by fostering lasting client relationships.