K
Klover
Client Services Lead
1 month ago
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Important information
Contract type:
Permanent
Location:
Chicago, IL, USA
Work mode:
Onsite
Published on:
23 September 2026
What they need
- As our Sales Team continues to grow, we are looking for a Client Services Lead who will serve as a primary strategic partner for Attain’s key advertiser and agency relationships. Reporting to the Associate Director of Client Services, you will be responsible for the end-to-end success of client campaigns—from strategic planning and data activation to performance measurement and long-term retention
- You are a hands-on expert in the programmatic and data landscape, acting as a trusted advisor to clients while ensuring operational excellence in every engagement. Your digital media expertise and relationship-building skills will be the foundation that helps our customer base scale as our offerings expand beyond insights, programmatic media, and measurement
- Strategic Account Management: Lead the day-to-end relationship for a portfolio of high-value accounts, acting as their primary point of contact to ensure strategic alignment and satisfaction
- Campaign Strategy & Execution: Oversee the entire lifecycle—from initial kick-off and onboarding to final reporting—ensuring measurable business growth through data-driven recommendations
- Growth & Retention: Partner with Sales to identify upsell opportunities and expand Attain’s data activation and measurement footprint within existing accounts
- Cross-Functional Collaboration: Work with Product and Engineering teams to surface client feedback and influence the development of new data and measurement solutions
- Process Innovation: Contribute to the development of scalable playbooks and best practices for campaign management and client communication
- Mentorship: Provide guidance and share best practices with Client Services Managers and Specialists on the team
- At the end of your first year, you’ll have helped us:
- Successfully managed and grown a portfolio of key accounts with high retention and satisfaction rates
- Onboarded net-new business while building the operational components of our measurement and data activation offerings
- Raised the bar of our organizational expertise in the marketplace by leading cross-functional education sessions
- Utilized your programmatic experience to collaborate with sellers and grow our outbound go-to-market strategies- Bachelor’s degree in Marketing, Business, or a related field
- Deep expertise in the ad-tech ecosystem, including DSPs, SSPs, DMPs, and data-driven insights
- Excellent presentation and organizational skills, with experience managing multiple high-value priorities in a fast-paced environment
- Strong analytical skills with the ability to translate complex data into actionable strategic insights for clients
- Proven ability to build and upsell media execution and measurement strategies to traders, agency teams, and executives
- 5+ years of experience in digital advertising, programmatic media, or data-driven marketing
- We encourage you to apply, even if your experience doesn’t match every detail of the job description
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