Client Services Manager – Cleaning

About the role

DSS Facilities is seeking an experienced Client Services Manager – Cleaning to manage cleaning operations, with a strong focus on council contracts, contract compliance, client relationships and service delivery.

Key responsibilities

• Manage day-to-day cleaning operations across council and commercial contracts
• Maintain strong relationships with council representatives, contract administrators and other key stakeholders
• Ensure all contractual obligations, cleaning specifications and service-level agreements are met
• Conduct regular site inspections, quality audits and performance reviews
• Manage cleaning supervisors, team leaders and cleaning staff across multiple locations
• Monitor staff attendance, rosters, timesheets and labour costs
• Manage client complaints, incidents, corrective actions and service improvements
• Prepare monthly reports, operational updates and performance documentation
• Monitor KPIs and ensure compliance with contract requirements
• Ensure compliance with work health and safety requirements and company procedures

About you

• Proven experience managing commercial cleaning contracts, preferably local council contracts
• Experience working with councils, government clients or public-sector organisations
• Strong knowledge of cleaning scopes of work, specifications, KPIs and contract compliance
• Experience managing multiple sites, cleaning teams and operational budgets
• Excellent client relationship and stakeholder management skills
• Strong leadership, communication and problem-solving abilities
• Experience conducting audits, inspections and preparing management reports
• Good computer skills and experience with operational reporting systems
• A current driver's licence and the ability to travel between sites

About us

DSS Facilities is an established cleaning and facilities services provider delivering professional services across a diverse portfolio of commercial and public-sector sites.

Benefits

• $90,000 annual salary plus superannuation
• Full-time, permanent employment
• Responsibility for a portfolio of cleaning contracts
• A professional working environment with opportunities for career development
• The opportunity to make a meaningful impact on service delivery and client satisfaction