Client Services Manager

About Us

Guardia Risk is a leading provider of premium security services across Victoria, Queensland, and New South Wales. We deliver tailored security solutions to ensure the safety and protection of our clients, and our team of skilled professionals is at the heart of our success. We’re looking for an experienced Client Services Manager to oversee and manage the operations of our clientele and new upcoming clients, ensuring seamless coordination and administration of security services.

Position Overview

As the Client Services Manager at Guardia Risk, you will play a key administrative role in ensuring the efficient and effective operation of our control room functions. This position is focused on overseeing the day-to-day management of control room activities, coordinating resources, and ensuring all processes are followed in line with company standards and client needs.

Key Responsibilities

• Supervise Operations: Manage the daily operations, ensuring smooth and efficient administrative processes.
• Resource Coordination: Oversee the allocation and deployment of security personnel, ensuring the right staff are scheduled and deployed to the appropriate sites across VIC, QLD, and NSW.
• Client Liaison: Communicate regularly with clients to ensure their needs are met and provide updates on security service performance.
• Incident Management: Administer incident reports, maintain records, and ensure timely responses to issues or requests.
• Reporting & Documentation: Ensure all logs, reports, and records are accurately maintained and submitted in a timely manner.
• Compliance: Ensure adherence to all internal policies, procedures, and regulatory requirements.
• Continuous Improvement: Contribute to the ongoing development of control room processes and technologies to improve service efficiency and quality.

Skills & Experience

• Previous experience in an administrative management role, preferably within the security industry.
• Strong organisational and time-management skills, with the ability to juggle multiple tasks.
• Exceptional communication skills, both verbal and written.
• Proficiency in using administrative software, reporting tools, and other security management systems.
• Experience in managing teams, with a focus on coaching and improving performance.
• Knowledge of security industry standards and regulatory requirements.
• A valid security licence (as required in your state) is highly desirable.
• Ability to work in a fast-paced, dynamic environment and handle sensitive information with discretion.

Why Join Guardia Risk?

• Competitive salary and benefits.
• A supportive work environment with opportunities for professional growth and development.
• Work with a reputable company committed to excellence in security service provision.
• Flexible working arrangements and the chance to make a real impact on the business.