Client Services Manager

Who you are

• The ideal candidate will have experience in Agency Holding Company Relationships & programmatic executions with proven expertise in managing large-scale operations within the advertising media sector
• 8-10 years of consultative experience in account management/client services at an Adtech company or media company
• At least 3 years of management experience and developing teams with roles progressing in responsibility
• Extensive experience and expertise in programmatic advertising, including knowledge of DSPs, SSPs, DMPs, and ad exchanges
• Knowledge of the Roku platform and ecosystem
• Proven track record of managing large-scale operations and delivering exceptional results in a fast-paced environment
• Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team
• Ambition to develop and nurture the development of others' career growth
• Ability to build strong relationships with internal and external senior stakeholders, executive teams, and industry groups
• Excellent communication, negotiation, and interpersonal skills
• Strategic thinker with a customer-centric mindset and a strong focus on driving business growth
• Ability to work collaboratively across departments and with senior leadership

What the job involves

• The Manager, Client Services is a pivotal leadership role responsible for overseeing and directing the strategic account management function
• This role is crucial in maintaining and expanding our client relationships, ensuring the delivery of exceptional advertising solutions, and driving the overall growth of the organization
• Being a Manager on the Client Services team at Roku requires a unique blend of both hands-on knowledge at the individual contributor level as well as management and leadership experience
• Serve as the primary executive contact for key clients, building and maintaining strong, long-term relationships
• Oversee the delivery of tailored advertising solutions that meet client objectives and exceed expectations
• Conduct regular business reviews with clients to assess performance, identify opportunities, and address any issues
• Lead a team goaled and focused on driving incremental, upselling & revenue retention
• Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards
• Identify areas of improvement to internal processes to enhance operational efficiency and customer service
• Collaborate with cross-functional teams (Sales, Sales Planning, AdOps, Inventory, Product, Marketing, and Ad Measurement) as necessary to improve processes with the overarching goal of driving revenue
• Adapt to change in a fast-paced environment and communicate information effectively to the respective team
• Oversee the daily operations and professional growth of 5-7 direct reports, ensuring alignment with team goals while providing regular coaching and actionable feedback to foster individual career progression

Benefits

• Medical, wellness and financial benefits
• Free snacks and access to the company fitness center
• Unlimited paid time off policy
• Work from home opportunities