Client Services Manager

Bilingual - Assistant Manager/Client Services Manager - Jacksonville, Florida

At Pegasus, we understand how valuable you are and we want to offer you a career, not a job.

If our employees are happy, our owners are happy! We are growing and need YOUR expertise. We invest in you, challenge you, give you everything you need to succeed, and allow YOU to control your own future.

So, what’s in it for you?

• Generous commission
• Upward mobility and true career growth
• 15 days of PTO
• 12 Paid Holidays
• 100% Paid Medical Benefits for Employee
• 401k with company match
• Excellent culture to thrive in a best in class environment
• Career growth, development, chance to lead and move up
• Supportive leadership and teams
• $1,000-$1,500 employee referral bonus

YOUR ROLE AS A Resident Relations Manager:
You will be the front liner when it comes to Resident experience and support. You will be responsible for receiving all resident issues, payments, lease inquiries, etc. Using high-level communication skills along with strategic consultative selling skills, your dynamic, supportive, and considerate personality, combined with community knowledge, provide the positive and genuine experience people crave and seldom discover when looking for their home. You will also oversee the leasing team and provide assistance when needed.

Qualifications:
To be successful in this role you should be/have:

• Multifamily experience required
• OneSite experience/knowledge preferred
• Customer-focused attitude and great interpersonal skills
• Knowledge of technology products including OneSite
• Problem-solving skills
• Self-driven and desire to succeed
• Working knowledge of Social Media
• Microsoft Office product suite: Word, Excel, Publisher, PowerPoint, Outlook
• Marketing Concepts
• Customer-Focused with excellent communication skills, verbal and written
• Timely, organized, and efficient
• Adaptable, creative, and open-minded
• Professional appearance and demeanor
• Sales savvy and eager to help people find the right home

Experience

Required

• 2 year(s): Strong Collections % for Delinquency
• 2 year(s): Sales

Behaviors

Required

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

• Functional Expert: Considered a thought leader on a subject
• Innovative: Consistently introduces new ideas and demonstrates original thinking

Motivations

Required

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.