Client Services Manager

Client Services Manager Location: Dubai International Financial Centre (DIFC), Dubai Experience: 5 10 years DIFC Experience is preferred

Role Overview They are seeking an experienced Client Services Manager to take responsibility for the day-to-day servicing and administration of the firm's existing clients and investors. The role is a central coordination point between clients and the firm's Investment, Operations, Compliance and Finance teams, with responsibility for ensuring that client instructions, servicing requirements and investor activities are coordinated accurately, efficiently and through to completion. The successful candidate will support clients across both the firm's managed investment funds and OCIO mandates, with responsibilities spanning onboarding, agreements and documentation, subscriptions and redemptions, capital calls, distributions, client and investor reporting, client communications and ongoing administration. A key element of the position is ownership and follow-through. The Client Services Manager will maintain visibility over outstanding client matters, ensure that requests are complete and appropriately approved before execution, track deadlines and status, identify exceptions or delays and drive matters through to resolution with the appropriate internal or external party. This reflects the end-to-end coordination and control principles set out in the operating proposal. This is a specialist asset management Client Services position responsible for delivering a high standard of ongoing service and coordination across the firm's investment funds and OCIO client mandates. The position provides end-to-end coordination across the client and investor servicing lifecycle, including onboarding, documentation, subscriptions, capital calls, distributions, redemptions, portfolio and investor reporting, client communications and ongoing administration. The successful candidate will be expected to take ownership of client servicing workflows, maintain clear visibility over status and deadlines, coordinate effectively across internal and external stakeholders, and ensure exceptions and outstanding matters are followed through to resolution.

Key Responsibilities

Client Servicing & Coordination

• Act as a primary day-to-day contact for existing clients and investors in relation to servicing, reporting and administrative matters.
• Manage client enquiries, instructions and information requests, coordinating with Investment, Operations, Compliance and Finance as required.
• Take ownership of client servicing requests from receipt through to completion, ensuring there is clear responsibility, status and follow-up at each stage.
• Ensure client instructions and requests are complete, accurate and appropriately approved before progressing.
• Maintain clear records of outstanding client matters, owners, deadlines and status.
• Proactively follow up with internal teams and external service providers to ensure client deliverables are completed within agreed timescales.
• Identify bottlenecks, delays, discrepancies and incomplete requests and escalate these appropriately.
• Provide clients with timely and consistent updates on the status of operational and administrative matters.
• Coordinate regular and ad hoc client meetings, including scheduling, preparation and circulation of materials and follow-up of agreed actions.
• Maintain accurate records of client communications, instructions and documentation.
• Ensure clients receive a consistently professional, responsive and high-quality service.

Fund Investor Services

• Support and coordinate the full investor servicing lifecycle across the firm's managed funds.
• Coordinate investor onboarding, including subscription documentation and associated KYC/AML requirements.
• Coordinate subscriptions, redemptions, transfers and other investor transactions, as applicable.
• Coordinate agreements and investor documentation, including issuance of approved documents, tracking execution and maintaining complete records.
• Ensure documentation is complete and appropriately executed before progressing for processing.
• Coordinate capital calls, including validating investor and commitment details against approved information, issuing approved notices and tracking acknowledgement and due dates.
• Monitor capital call funding status with Operations and follow up on outstanding matters or exceptions.
• Coordinate investor distributions, including approved notices, payment or reinvestment instructions and associated communications.
• Track completion of distributions and resolve or escalate outstanding matters as appropriate.
• Maintain accurate records of investor commitments, subscriptions, capital calls, redemptions and distributions.
• Coordinate NAV statements, capital account statements, fund reports, financial statements and other periodic investor communications.
• Respond to routine investor queries relating to fund administration, reporting and documentation.
• Liaise with fund administrators, custodians, banks, auditors and other service providers in relation to investor servicing matters.
• Coordinate the resolution of funding discrepancies, documentation issues and other investor servicing exceptions.

OCIO Client Services

• Provide day-to-day servicing and administrative support for the firm's OCIO clients.
• Act as the central coordination point between OCIO clients and the Investment team for servicing and administrative matters.
• Coordinate regular portfolio review and investment meetings, including scheduling, agendas, investment materials and follow-up actions.

Desired Candidate Profile

Experience & Qualifications

5 10 years' relevant experience within asset management or investment management, with substantial experience in Client Services, Investor Services, Client Operations or a comparable function.

Previous experience working within the DIFC is mandatory and is a prerequisite for consideration.

Experience within a DFSA-regulated asset management, investment management or advisory firm.

Strong practical understanding of the asset management industry and the client/investor lifecycle.

Hands-on experience with investor onboarding, subscription documentation, capital calls, distributions, redemptions and investor reporting.

Experience supporting investment funds and/or institutional, discretionary, advisory or OCIO-style mandates.

Experience coordinating KYC/AML documentation and working closely with Compliance.

Experience working with fund administrators, custodians, banks and other investment service providers.

Good understanding of investment products, fund structures, portfolio reporting and asset management terminology.

Experience servicing family offices, private clients, sovereigns and/or institutional investors would be advantageous.

Bachelor's degree or equivalent professional qualification/experience.

Excellent written and spoken English.

Skills & Personal Attributes

• Strong knowledge of the asset management industry and investor lifecycle.
• A genuine client-service mindset and commitment to service excellence.
• Exceptional organisation and attention to detail.
• Strong numerical skills and confidence working with fund, portfolio and investment information.
• Excellent written and verbal communication skills.
• Strong ownership mentality with the ability to take matters from initiation through to completion.
• Able to manage multiple deadlines, client requests and servicing events simultaneously.
• Proactive in identifying and resolving outstanding matters rather than waiting for issues to be escalated.
• Comfortable challenging incomplete or inaccurate requests and documentation.
• Strong control mindset, with an appreciation for appropriate approvals, record keeping and segregation of responsibilities.
• Able to identify exceptions, document issues and escalate appropriately rather than bypass established processes an attribute specifically emphasised in the source proposal.
• Strong Excel skills and experience maintaining CRM systems, trackers and management reporting.
• Professional and polished when communicating with sophisticated clients and senior stakeholders.
• Discreet and accustomed to handling confidential client and investment information.
• Collaborative, calm and solutions-focused.