Client Services Manager

Team Select Home Care is looking for a Relationship Manager to join our Team Select family in our Evansville, IN office!

The Relationship Manager will work with both internal staff and patients and their families. They will also assist with payroll and scheduling of our field staff.

Responsibilities:

• Maintain a current awareness of the open positions for field staff in collaboration with Clinical Supervisor, Operations Manager and scheduling department. Establish recruiting requirements by meeting with managers.
• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Relationship Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (Overtime %, Gross Margin, etc.)
• Relationship Managers will partner with Clinical Managers to provide supervision and support to field employees
• Demonstrate an ability to identify problems and initiative to reach quality decisions
• Maintain strict confidentiality on patient, agency, and employee matters
• Achieve recruiting goals as set up monthly
• Maintain a working relationship with candidates after the hire process and communicate any challenges or need for process changes to the hiring managers
• Monitor all recruiting sources daily

Qualifications:

• College degree, preferred.
• Healthcare experience, preferred, Homecare experience a plus
• Strong computer skills

Our Benefits:

• Medical, dental, and vision insurance
• 401K
• Paid Time Off
• Environment which fosters career opportunities and personal growth

#TS2TINAA

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Can you work Monday-Friday in office, which is located in Evansville?

Work Location: In person