Client Services Manager

Primary Objective: Connect institutional clients (consultancies, PE firms, hedge funds) with top-tier industry experts for phone consultations and strategic projects. Use your market research foundation to quickly grasp complex business requests and identify the right subject-matter experts.

Ideal Profile: Candidates with 1–3 years of experience in Market Research (MR) firms looking to pivot into the expert network industry.

Key Responsibilities

Client Briefing & Research Framing:

• Interface directly with clients to understand their strategic questions, treating each request like an accelerated qualitative research brief.
• Translate client knowledge gaps (e.g., assessing a new software market or a healthcare supply chain) into actionable search parameters.

Team Leadership & Mentorship:

• Guide and upskill a small team of delivery recruiters, driving daily sourcing strategies and ensuring the team hits tight turnaround times (24–72 hours) for expert placements.
• Oversee quality control for the team's expert profiles, monitoring pipeline metrics to maintain exceptional delivery standards across all open client accounts.

• Expert Sourcing & Recruiting (Qualitative Identification):

• Use your market research/desk research skills to map out target industries, competitors, and value chains.
• Identify, pitch, and recruit C-level executives, scientists, and industry leaders to join the expert network for specific consultations.

Compliance & Quality Control:

• Screen and vet experts to ensure they closely match the client’s exact criteria, ensuring no conflicts of interest exist.
• Ensure the speed and accuracy of candidate delivery, moving from the initial client brief to scheduling expert interviews within 4 to 24 hours.

Account Growth & Partnership:

• Maintain strong relationships with regular client users, ensuring high satisfaction with the experts provided.
• Spot opportunities to expand coverage into other divisions or offer additional expert services.

Required Qualifications & Skills

Experience Background (Strict Requirement):

• 1 to 3 years of professional experience working within a Market Research, Primary Research, or Business Research firm.

• Proven track record of handling client briefs, project timelines, or custom qualitative recruitment.

Key Competencies:

• Rapid Commercial Grasp: Ability to quickly understand diverse industries and business models (e.g., learning how a niche B2B market works in an afternoon).

• Relentless Headhunting Skills: Comfortable leveraging LinkedIn, databases, and cold outreach to engage busy executives.

• Speed and Adaptability: Thrives in a high-urgency environment where project turnaround times are measured in hours, not weeks.

• Excellent Communication: Strong verbal and written presence to command respect from corporate clients and senior industry experts alike.