Client Services Manager

Job Summary

We are seeking a proactive and client-focused Client Services Manager to support client engagement and ensure high-quality service delivery at Heartbeat Counseling and Consulting. In this role, you will oversee client relationships, coordinate service delivery, and support the day-to-day operations of counseling and consulting services. You will work closely with counselors and administrative staff to ensure a welcoming, organized, and supportive experience for clients and families. The ideal candidate has strong communication, organizational, and leadership skills, with a commitment to confidentiality, professionalism, and client satisfaction.

Duties and Responsibilities

• Manage client relationships and respond to inquiries regarding counseling and consulting services.
• Coordinate client intake, onboarding, appointment scheduling, and follow-up processes.
• Work closely with counselors and administrative staff to ensure efficient service delivery and a positive client experience.
• Monitor client feedback and service quality, identifying opportunities to improve operational processes.
• Maintain accurate client service records and ensure confidential information is handled appropriately.
• Support the coordination of counseling programs, client appointments, and internal team activities.
• Supervise administrative or client services staff, provide guidance, and support professional development.
• Prepare reports on client satisfaction, service delivery, appointment coordination, and operational performance.
• Assist with resolving client concerns and ensure that inquiries are addressed promptly and professionally.
• Support the development and implementation of policies and procedures that promote effective, client-centered services.

Requirements

• Previous experience in client services, office administration, healthcare administration, or a related field.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication skills in English; additional language skills are an asset.
• Demonstrated leadership, problem-solving, and interpersonal skills.
• Ability to manage multiple priorities and work effectively with a team.
• Knowledge of client service practices and professional confidentiality standards.
• Proficiency in Microsoft Office and administrative or client management software.
• Experience in counseling, healthcare, social services, or a community-based organization is an asset.

Join Heartbeat Counseling and Consulting and contribute to a supportive, professional environment dedicated to providing accessible, organized, and client-centered counseling and consulting services.

Pay: From $84,950.68 per year

Benefits:

• Dental care
• Extended health care
• Flexible schedule

Work Location: In person