Client Services Manager

About Us:

Every day at AMS, we connect talent and opportunity, helping people, businesses and communities grow.

Our strength lies in partnership - we listen, collaborate and learn from one another.

Whether you’re helping a client redefine their talent strategy or finding new ways to grow your own career, your work helps millions of people find their dream jobs every year. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.

Take the next step in your career journey and discover our exciting opportunities.

To be considered for an internal move, employees must meet the eligibility criteria outlined in the Talent Mobility Framework.

The Role:

Job Title

Manager - Client Services

Location

Rio de Janeiro, 3 days onsite

Hours

full time

Job type

Permanent

At AMS, we hire for capability, potential, and impact. We're looking for an experienced Client Services Manager to lead a recruitment team supporting a global client within Energy sector.

Based in Rio de Janeiro in a hybrid working model, you'll play a pivotal role in shaping recruitment strategy, partnering with senior stakeholders, and delivering innovative talent solutions in a complex, fast-paced environment. This is a hands-on leadership role for someone who is highly proactive, thrives on solving recruitment challenges, and continuously looks for ways to improve team performance and delivery.

You'll be responsible for motivating, coaching, and developing a high-performing recruitment team while setting clear expectations, measuring KPIs, using data to drive decisions, and ensuring outstanding delivery against ambitious business objectives. If you're passionate about building engaged teams, driving operational excellence, and making a measurable impact, we'd love to hear from you.

Key Accountabilities:

What you’ll do:

Leadership

• Communicate the strategic account vision and plan clearly, ensuring the team understands commercial priorities and KPIs.
• Coach and develop team members through regular performance and development conversations.
• Support recruiters in resolving complex client issues, ensuring timely and effective escalation management.
• Foster collaboration through consistent communication and team engagement activities.

Client

• Use your workforce planning skills to determine optimal resource allocation aligned with talent strategy.
• Build and maintain trusted relationships with senior stakeholders to shape recruitment and business plans.

Operations, Compliance and Finance

• Lead delivery against targets, budgets, and SLAs, ensuring high-quality recruitment outcomes.
• Use data and analytics to monitor KPIs, identify trends, and influence recruitment strategy.
• Ensure governance, compliance, and process standards are consistently applied across the team.

Skills & Requirements:

• Demonstrated ability in stakeholder management, with the capability to influence senior leaders and act as a trusted advisor within an RPO environment.
• Demonstrated experience in developing and delivering end-to-end recruitment strategies within complex environments.
• Experience in improving recruitment outcomes through process optimization and data-driven decision-making.
• Proven ability to lead, coach, and develop teams.
• Demonstrated strength in performance management, with the ability to consistently deliver against demanding targets, SLAs, and deadlines.
• Strong knowledge of local recruitment practices, sourcing strategies, and delivery models.
• Ability to work effectively in fast-paced, high-growth environments.
• Strong analytical skills, with the ability to leverage data insights and reporting tools to inform recruitment strategy and drive performance.

Why AMS?:

We all play a role in our success - whether that’s working directly with clients or adding value behind the scenes. By working together, we bring stronger insight to our clients and create more diverse and rewarding career journeys for our people.

Beyond our standard benefits package, you’ll have the flexibility, autonomy, and trust to work in a way that fits you. Our focus is on enabling meaningful collaboration and support, so you can do your best work - your way.

We offer

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world’s leading organizations specialising in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
• A competitive reward and benefits package*
• Flexibility in how and where you work*
• Hybrid model

*Details may vary slightly depending on your location, local labor law, etc.

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.