Client Services Manager - IDD

ABOUT THE ORGANIZATION

• Monroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities.
• Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in-house, referral, and emergency services, as well as support within the community for those in need.

BENEFITS

• Bi-weekly pay
• Vacation, sick, and personal time
• Four medical plans to choose from, eligible first day of hire
• Dental
• Vision
• Aflac
• Disability and life insurance provided by the Agency, optional buy-ups
• 401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plans
• YMCA corporate discount

DESCRIPTION

Under the general supervision of the Program’s Supervisor, the Client Services Manager (CSM) is responsible for:

• Assessing the needs of the consumer and /or the consumer’s’ family when appropriate, and arranges, coordinates, monitors, evaluates, and advocates for services to meet the specific consumer’s needs through Family / Person Center Planning (PCP) and the development of an individual plan of service (FPOS/IPOS).
• Addressing both the individual consumer’s biopsychosocial status as well as the state of the social system in which case management operates, assuring the implementation and delivery of services to consumers and in keeping with the principles of recovery, self-determination and resilience, as well as developing and maintaining a therapeutic relationship with the consumer.
• CSM’s are also responsible for linking consumers with external systems to provide additional services, resources, and opportunities consistent with qualitative and quantitative performance goals and standards established by the department.
• In addition, Master level CSM’s are assigned to provide Intensive Case Management and /or Therapeutic Interventions to their consumers.  Client Services Managers may be required to provide crisis support services, possibly to include pre-screening for inpatient or partial hospitalization, if needed for assigned consumers and families.

Education, Training, and Licensing Credentials:

Pay Grade 7: (Bachelors Level) ($26.35/hr-$32.94/hr)

• Bachelor’s Degree in Social Work with State of Michigan Licensure.
  • Bachelors level such as: Licensed Bachelors of Social Work (LBSW, LLBSW)

Pay Grade 9: (Masters Level) ($31.88/hr-$39.84/hr)

• Master’s Degree in Social Work, Psychology, or Counseling with State of Michigan Licensure
  • Masters level such as:
    • Licensed Masters Social Work (LMSW, LLMSW)
    • Limited License Psychology (LLP, TLLP)
    • Licensed Professional Counselor (LPC)

Preferred Experience:

• One (1+) or more years’ experience within the specific consumer population in which the position holds responsibility (Intellectual and Developmental Disabilities).
• MCMHA is a drug-free workplace