Client Services Manager-MOA

Client Services Manager Job Description

Job Title: Client Services Manager
Program: Travel and Hospitality
Work Location: MOA
Work Setup & Schedule: Onsite / Night Shift
Salary: 110K max (package)
Headcount: 1
Start Date: ASAP

Job Details What You'll Be Doing

• Manage a team of customer service representatives, providing coaching, training, and performance feedback.
• Monitor and analyze team and individual performance metrics to identify areas for improvement.
• Implement effective quality assurance processes and provide feedback to drive operational excellence.
• Collaborate with department heads to optimize workflows and implement new policies or procedures.
• Foster a positive, motivating team environment to support high staff engagement and retention.
• Identify and address operational issues, escalating to senior management as needed.
• Ensure full compliance with client requirements, contractual obligations, and internal policies.

Qualifications and Experience

• Minimum 3 years of CS Manager experience in a BPO environment.
• At least 1–2 years of contact center supervisory experience.
• Strong people management, coaching, and team development skills.
• Strong communication, problem-solving, and stakeholder management skills.
• Experience with contact center metrics, reporting tools, QA, and compliance.
• Proven experience in Finance and Billing Operations.
• Strong Client Services Management / Account Management experience.
• Experience in reviewing, interpreting, and managing SOWs.
• Experience handling financial/billing processes and operational requirements.
• Willingness to work on a shifting schedule.

Pay: Up to Php110,000.38 per month

Work Location: In person