Client Services – Mobility & HR Workflow Specialist

About the Role :

Fragomen's US Capability Center in Kochi is hiring a Client Services professional with Mobility & HR Workflow capabilities. This is primarily a client services role — owning client relationships and engagement delivery — with an added focus on designing and managing mobility and HR workflow processes. Candidates with a background in HR Outsourcing (HRO), HR Shared Services (HRSS), or Recruitment Process Outsourcing (RPO) are strongly preferred.

Key Responsibilities

• Serve as a client-facing point of contact for mobility and HR service engagements, ensuring SLAs and expectations are met
• Support client onboarding, escalations, and day-to-day relationship management
• Own and manage end-to-end mobility and HR workflow projects, from process design through rollout
• Partner with HR Shared Services and RPO delivery teams to streamline handoffs and reduce turnaround time
• Build project plans, timelines, and governance structures for mobility and HR workflow initiatives

What We're Looking For

• Experience in a client services, account management, or client-facing operations role
• Prior experience within HRO, HR Shared Services (HRSS), or RPO environments is essential
• Demonstrated project management experience — able to run structured timelines and multi-stakeholder coordination
• Working understanding of global mobility processes is a strong plus
• Strong communication and stakeholder management skills

What We Offer

• Direct client relationship ownership paired with end-to-end mobility and HR workflow initiatives
• Exposure to global immigration, mobility, and workforce operations across major clients
• A high-visibility mandate within Fragomen's growing India Capability Center