Client Services Officer

About Us
At Danny Met Sally, we’re not your average disability service provider- we’re a national premium provider with heart. Our mission is simple: to deliver the kind of care, respect, and support we’d want for our own family (Danny) or closest friend (Sally).

Whether you're a client, a team member, a family member, or just passing through our doors, you matter. We’re committed to creating a supportive, inclusive environment where everyone feels valued and empowered.
To find out more about our story, visit: dannymetsally.com.au
 
The Role

This is a permanent Full-Time role based in our Adelaide CBD Office.
At Danny Met Sally, we’re on a mission to deliver the highest standard of client care and support within the NDIS space. We’re looking for a Client Services Officer to join our team and work closely with our amazing Client Services, and broader team. This is a hands-on, case management role where every day is an opportunity to create positive impact.

As our new Client Services Officer, you’ll play a key role in supporting our clients through exceptional service delivery across:

• NDIS Support Areas: Including In-Home Supports, Supported Independent Living (SIL), Respite, and Community Participation.
• Relationship Building: Engage with clients, their families, and other stakeholders to build trust and ensure satisfaction. Regularly check in with clients both over the phone and in person.
• Participant Support: From onboarding to ongoing case management, you’ll be a steady, supportive presence for the participants in your caseload.
• Compliance & Quality Assurance: Support all aspects of onboarding and service delivery- including with care plans, assessments, and documentation, ensuring everything meets NDIS standards. Monitoring of participant progress notes and manage any areas of concern.
• Ensure clear communication with all departments including rostering coordinators, finance, recruitment, housing and operations to ensure client requirements are understood and delivered aligned to the DMS values
• Liaise with Client Services to continually improve and develop processes and documentation aligned within the role

About You
  
You're not just looking for a job, you’re looking for a place where you can grow and inspire. 

Most importantly, you align with our values:
Integrity. Empathy. Creative. Inspire. Mindfulness. Bold.

Essential Requirements

• Experience in the NDIS sector, ideally within case management, with an understanding of NDIS funding, planning, and service delivery models
• Self-starter who likes to leave things better than the way you find them
• NDIS Worker Screening Check
• Excellent communication and negotiation skills
• Highly organised with exceptional attention to detail and the ability to manage multiple priorities
• Valid Driver’s Licence

If you meet the above criteria, we would love to hear from you. Please apply directly to the advert.