Client Services Officer

About NewPsych

NewPsych Psychologists is a friendly and growing team of over 75 support and mental health professionals who work together to bring about positive change for individuals, families, teams, workplaces and communities.

Located in the heart of Newcastle CBD, we provide psychological services and wellbeing support to individuals, families, organisations and communities, helping people move towards the healthiest versions of themselves.

At NewPsych, we believe everyone has the capacity to live a happier life and to Live Well Beyond Good.

As our team continues to grow, we are seeking enthusiastic, organised and people-focused professionals to join our team. Multiple opportunities are available across:

Clinical Services Coordinator: Full-Time Opportunity
Client Services Officer: Full-Time & Casual Opportunities

About the Opportunity

Above mentioned roles play a critical part in ensuring exceptional experiences for both our clients and clinicians.

Whether supporting clients as their first point of contact or coordinating the operational needs of our clinical team, you will contribute to the smooth delivery of high-quality psychological services while demonstrating NewPsych's values of:

Respect | Empathy & Compassion | Connection | Equity | Excellence

We are looking for individuals who thrive in a fast-paced environment, enjoy building relationships, communicate effectively, and take pride in delivering exceptional service.

Key Responsibilities

Responsibilities may include:

• Providing exceptional customer service via phone, email and face-to-face interactions
• Managing client appointments, enquiries, bookings and scheduling
• Handling client check-ins and check-outs professionally and sensitively
• Supporting clinicians through diary management and appointment coordination
• Monitoring clinician administration requirements, reports and correspondence
• Supporting onboarding and offboarding activities
• Coordinating supervision and clinician support activities
• Maintaining accurate records within practice management systems
• Communicating with GPs, specialists, organisations and other stakeholders
• Providing administrative support including document preparation, proofreading and formatting
• Assisting with surveys, reporting and internal quality processes
• Contributing positively to a collaborative and supportive team environment

About You

You may be the ideal candidate if you:

• Have a minimum of two years' experience in a client-facing, administration, coordination or support role
• Are highly organised with exceptional attention to detail
• Demonstrate excellent written and verbal communication skills
• Have strong problem-solving abilities and can think proactively
• Remain calm, empathetic and professional when working with a diverse range of clients and stakeholders
• Are confident using Microsoft Office and technology systems
• Can effectively prioritise competing tasks and work within deadlines
• Enjoy working both independently and as part of a team
• Are adaptable and thrive in a dynamic environment
• Have relevant tertiary qualifications or experience in health, psychology, administration, business or related fields (highly regarded)

Why Join NewPsych?

• Work with a friendly, supportive and values-driven team
• Flexible working arrangements
• Genuine career progression opportunities
• Ongoing training and development
• Exposure to a diverse and rewarding healthcare environment
• Access to our Employee Assistance Program (EAP)
• The opportunity to make a meaningful difference in people's lives every day

Ready to Apply?

If you're passionate about delivering outstanding service and supporting positive mental health outcomes, we'd love to hear from you.

Please submit:

• A cover letter outlining your interest in the role and what you can bring to NewPsych
• A current resume/CV

If you require a copy of this Position Description, please contact Sanjana at [email protected]

Applications will be assessed against the requirements of both our Client Services Officer and Clinical Services Coordinator opportunities, with successful applicants considered for the role best aligned to their skills and experience. Join us and help people Live Well Beyond Good.