Client Services Representative

ExcelaCare Home Health - Clovis, NM: Client Services Representative

About Us:

At ExcelaCare Home Health, we believe Home Health care is more than a service—it’s a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life’s most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose. If you’re looking to make a difference in the lives of others while being part of a team that feels like family, we’d love to welcome you.

Job Summary:

To provide exceptional customer service and support to our clients and address inquiries and resolving issues. You will be assisting office staff with daily office tasks.

Essential Functions:

• Relationship Building: Establish and maintain strong, positive relationships with referring physicians, medical practices, and other healthcare stakeholders in the community.
• Respond to client’s inquiries and resolve issues in a timely manner.
• Managing incoming calls, screening phone calls and transferring to appropriate person/department.
• Assist is scheduling, receiving referral
• Assist with several office functions
• Verifies client insurances
• Communicate with referral sources to collect needed information.
• Compliance: Ensure all interactions and communications with referring physicians adhere to relevant healthcare laws and regulations.

Additional Responsibilities:

• List infrequently performed and non-essential tasks.
• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices
• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities:

• Organizational skills
• Ability to supervise in accordance with Agency’s policies and applicable laws.
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.
• Time management
• Cooperative attitude
• Advanced written and verbal interpersonal communication
• Basic math skills related to patient care.

Age-Related Competencies:

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management:

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in health care law.
• Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

Minimum Position Qualifications:

• Education: Associate degree or equivalent of work experience.
• Experience: One (1) year experience in healthcare or administrative work experience.
• License / Certification: Driver’s license and proof of current auto liability insurance; no listing in the OIG Excluded Provider listing

Environmental Conditions:

Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather. Moderate noise level: tasks may involve exposure to bloodborne pathogens, moderate stress and emotional demands.

Physical Requirements: Sitting is required. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.