Client Services Representative

Get competitive pay, benefits, bonuses, great experience, AND work-life balance.

Lubin Pham + Caplin LLPis looking for an experienced client services representative to join our client services team. You will work directly under our client services manager. You will assist in creating a warm, welcoming, and professional atmosphere for our potential and current clients. You will need to be comfortable being on the phone for the majority of the day making calls to both clients and potential clients, able to keep a calm and friendly attitude throughout the day, and able to multitask.

This position requires an even demeanor, outstanding phone management skills, excellent writing and speaking skills, ability to thrive under pressure, incredible organization skills, and the willingness to learn.

About Us

Lubin Pham + Caplin LLP advises and represents the owners of homes and businesses. We practice law with purpose. Through our comprehensive and systematic approach to solving our clients’ problems, we are in control before we even start a case.

At Lubin Pham + Caplin LLP, you’ll get to balance work and play while working for a firm that represents clients at the highest levels. Before founding LPC, our partners worked for the nation’s biggest clients, handling high-stakes and high-pressure cases at all stages, from pre-litigation, all the way through appeal.

What You Will Be Doing

• You’ll work directly under our client services manager.
• You’ll answer our phone calls, making sure the caller gets directed to the right person.
• You’ll take clear and concise messages.
• You’ll succinctly and kindly get intake information from potential clients.
• You’ll assist in moving potential clients through the intake process.
• You’ll assist in updating our CRM system (Lawmatics).

o Including but not limited to: followup calls, leaving clear notes on what occurred, completing tasks, setting new tasks if needed, closing out matters, etc.

• You’ll assist in scheduling appointments and consultations.
• You’ll assist in other work-related duties as assigned.

What You Need for this Position

• 2-4 years of client services/front facing work.
• Comfortable with being on the phone for the majority of the work day.
• Comfortable with cold calling potential clients.
• Ability to manage a high volume of phone calls.
• Ability to take notes as someone is speaking.
• Ability to learn new platforms quickly
• Ability to work under pressure and pivot as necessary
• Strong attention to detail
• Strong communication and interpersonal skills
• Experience in the following platforms is strongly desired:

o Microsoft 365

o Lawmatics

o Clio Manage

o Zoom Phone

o Or any other VOIP phone system

What’s In It For You

• Competitive Salary
• Medical, Dental, Vision
• Flexible Vacation/PTO
• 401K
• Ancillary Benefit Options
• Fast-Paced but Collegial Environment
• Room to Grow

So, if you are a client services representative with 2-4 years of experience, enjoy being on the phone and cold calling potential clients, please apply today by sending your resume to: [email protected].

Job Type: Full-time

Pay: $20/hour - $65,000/year DOE

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Optional Flexible Spending Account
• Employer-Paid $50,000 Life/Accidental Injury Insurance Policy
• Health Advocate
• One Medical On-Demand Primary Care
• Teledoc Virtual Healthcare
• Talkspace Mental Health Therapy
• Optional Supplemental Life Insurance
• 401K with matching
• 2 Weeks Paid Time Off
• Every California Court Holiday Off
• Professional Development Assistance

Schedule:

• Monday to Friday (9-6)

Ability to Commute/Relocate:

• Must reside in Irvine, California, with occasional commute within Southern California

Education Requirements:

• High School Diploma, college preferred

Experience Requirements:

• 2-4 years of client services/front facing experience
• 2-4 years administrative experience
• 2-4 years of working in a law office experience preferred

Work Location:

• Irvine, CA - Required

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: Remote