Client Services Representative

Essential Duties and Responsibilities:

• Serve as the first point of contact for clients by phone, email, or in-person.

• Schedule and coordinate doctor appointments for clients.

• Assist clients with booking transportation rides through IntelliRide and other transportation services.

• Help clients apply for SSI (Supplemental Security Income) when eligible.

• Assist clients with updating their public assistance benefits (SNAP, Medicaid, TANF, etc.).

• Support clients in accessing Second Home Community program resources.

• Enter and maintain accurate client information in the system (CRM/EMR).

• Monitor client cases and follow up to ensure services are completed.

• Communicate with caregivers, case managers, and community agencies as needed.

• Help clients complete forms, applications, and renewals.

• Maintain confidentiality and comply with HIPAA standards.

• Escalate urgent issues to supervisors when necessary.

Skills and Qualifications:

• Strong communication and customer-service skills.

• Ability to multitask in a fast-paced environment.

• Organizational and time-management abilities.

• Knowledge of community resources and state programs (preferred).

• Computer proficiency and attention to detail.

• Ability to remain calm and professional under pressure.

Skills and Qualifications:

• Strong communication and customer-service skills. Must be able to speak Farci or Dari and English

• High school diploma or equivalent required; associate or bachelor's degree in human services, social services, healthcare administration, or a related field preferred.

• Previous experience in customer service, healthcare, social services, adult day services, case coordination, or a related position preferred.

• Experience working with older adults, individuals with disabilities, or Medicaid populations preferred.

• Knowledge of Colorado community resources and public benefit programs preferred.

• Experience with Medicaid transportation services, including IntelliRide, preferred.

Bilingual or multilingual skills may be required or preferred depending on the population served

The Client Services Representative is responsible for providing professional, compassionate, and timely support to Adult Day Care clients and their families. This position serves as a primary point of contact for client service needs and assists clients with accessing healthcare appointments, transportation, public benefits, community resources, and services available through 2nd Home Community.

The Client Services Representative works closely with clients, families, caregivers, case managers, healthcare providers, transportation providers, community agencies, and internal departments to help coordinate services and resolve client concerns.