Client Services Representative

GENERAL SUMMARY

Acts as primary point of contact for clients. Responds to client emails, phone calls and provides deliverables in a timely manner. Individually performs a variety administrative duties and tasks including maintaining client and internal reports. Works closely with Client Services Manager and Senior leadership. May also be assigned tasks as needed for various clients and projects.

KEY RESPONSIBILITIES

• Client relations. Communicates and responds to client inquiries by email/phone
• Account and payment review and research
• Inventory reconciliation and work pools
• Identification of broken workflows and trends
• Develops and maintains reports in excel
• Problem identification and solutions
• Work multiple systems (proprietary, client & vendor)
• Performs special projects, as assigned
• Demonstrates attention to detail; achieves the determined production and quality expectations
• Adheres to all company policies and procedures while always maintaining confidentiality and data security.
• Maintains compliance with FDCPA, FCRA, HIPAA plus local, state and federal collection laws.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS

• Displays strong verbal and written communication skills.
• Possesses and demonstrates professional telephone demeanor and appearance.
• Ability to multi-task and meet position requirements and objectives, under tight deadlines.
• Analytical skills; Data analysis & research; Critical thinking & communication
• Interacts successfully with all levels of staff and management; responds positively to direction and supervision.
• Demonstrates the ability to work in a fast-paced environment with minimum supervision.
• Possesses knowledge, skill and ability to operate a PC, applications/software, telephone, fax, scanner and copier.
• Strong working knowledge in Excel, Word, PowerPoint, and Outlook.
• Physical ability to sit at a workstation for 2 hours without interruption.
• Possesses a high school diploma or equivalent
• Must successfully pass a criminal history screening.

Pay: From $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Microsoft Office: 1 year (Required)
• Administrative: 1 year (Required)

Work Location: In person