Client Services Representative

Join One of the Best Places to Work in Collections – 2023- 2026!

DLF Law Group

– a dynamic, fast-paced creditor’s rights law firm – is seeking an organized, professional, and customer-focused team member to serve as a Client Services Representative

. This role will be responsible for supporting our clients by handling day-to-day communications, providing account updates, coordinating client requests, assisting with account onboarding and data management, and helping cultivate new business opportunities.

Key Responsibilities:

• Serve as a primary point of contact for clients via email and phone.
• Respond to client requests, including status updates and questions regarding next steps on their accounts.
• Participate in monthly client performance calls as needed.
• Follow up on potential new client leads and assist with the client onboarding process.
• Maintain professional, courteous, and effective communication, both written and verbal.
• Develop and maintain a working knowledge of our client base and the states in which we operate. Expertise is not required, but the ability to identify resources and find accurate answers is essential.
• Work independently to research client inquiries and utilize firm resources to resolve issues.
• Enter new accounts into Bloodhound through both manual entry and collaboration with IT to support automation initiatives.
• Organize, prioritize, and manage multiple tasks while tracking deadlines, follow-up items, and client commitments.

Qualifications:

• Previous experience working in a law firm or legal environment is required.
• Experience in collections and/or creditors’ rights is preferred.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to work independently and take initiative.
• Comfortable learning new systems and processes.
• Strong problem-solving skills and resourcefulness in finding information.
• Ability to prioritize competing responsibilities and consistently meet deadlines.
• Experience working with clients or customer service responsibilities preferred.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Basic life insurance & LTD
• 401(k) with employer matching
• Paid time off
• Paid holidays

Schedule:

• Monday – Friday
• 8:00am – 4:00pm

Work Location:

• Brookfield, Wisconsin
• This is an in-person position

If you’re ready to grow your legal career with a firm that values professionalism, teamwork, and excellence, we’d love to hear from you!