Client Services Representative

Advance HOA Management, Inc., a community association management leader, is seeking a full-time Client Services Representative to join our team in Denver, Colorado!

If you thrive in customer service, organization, and problem-solving, you should consider this opportunity!

We offer health insurance, 401K, paid vacation, holiday and sick leave, and the ability to grow your career with Advance HOA Management.

POSITION OVERVIEW:

The Client Services Representative is the first point of contact for homeowners, residents, board members, and clients. You will provide responsive, professional support by phone, email, ticketing system, and other channels, resolving inquiries accurately and escalating complex issues to the right team.

We are looking for someone organized, detail-oriented, and adaptable who can manage a high volume of requests while staying warm and professional. You will work closely with community managers and internal departments to make sure client needs are resolved quickly and well.

RESPONSIBILITES:

• Handle a high volume of inbound and outbound client communications by phone, email, ticketing system, and other channels, resolving concerns promptly and professionally.
• Assist owners with account information, payment setup, account updates, website navigation, and general HOA questions.
• Provide guidance on company services, policies, and procedures, and troubleshoot common issues.
• Document every interaction, update, and resolution accurately in the CRM and ticketing systems.
• Escalate complex or unresolved issues to the appropriate department.
• Prepare and coordinate company and community mailings, including membership mailings, violation notices, architectural letters, newsletters, and special assessment letters.
• Create and send welcome packets for new homeowners, confirming all required materials are included and documented.
• Partner with Client Services teammates, administrative staff, and community managers to support client satisfaction and company goals.
• Identify recurring client concerns and recommend improvements to processes, workflows, and the overall client experience.
• Support onboarding and training of new team members when needed.
• Perform other administrative tasks, office errands, and duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent.
• At least one year of customer service or client-facing experience. Preferred
• Proficiency with CRM and ticketing systems, Microsoft Office (including Outlook), AI tools, and related business software.
• Excellent telephone etiquette and strong verbal, written, and interpersonal communication skills.
• Ability to follow instructions, procedures, and company policies accurately.
• Ability to use standard office equipment and technology.

CAPABILITIES:

• Active listener with strong conflict-resolution and de-escalation skills.
• Customer-first mindset: patient, professional, and solution-oriented.
• Organized, able to multitask and prioritize in a fast-paced environment.
• Exceptional attention to detail, with accurate data entry and documentation.
• Sound judgment and the ability to assess situations and decide on solutions quickly.
• Reliable and accountable, with strong time management and follow-through.
• Quick learner who adapts to new systems, procedures, and changing priorities, and works efficiently at pace once trained.
• Comfortable working independently and as part of a team.

PHYSICAL REQUIREMENTS:

• Ability to lift up to 35 pounds.
• Professional appearance.

WORK ENVIRONMENT:

• Work will be performed during regular office hours in an office setting.
• Must have a presentable, professional appearance.

We believe it is a privilege to provide communities with service that exceeds the expectations of the Board and homeowners. Advance HOA Management has found a genuine desire by HOAs in Colorado for a different approach to management and the business model they formed is committed to delivering exceptional services and create a genuine sense of caring for our communities and homeowners. The mission of Advance HOA Management is to enhance every aspect of community and property values and to become long-term, committed, and respected partners with the communities we manage. Everything that we do at Advance HOA Management stems from our mission to enhance the quality of life and property values in the communities we manage, while delivering the highest level of customer service. Visit us at https://www.advancehoa.com/ to learn more.

Job Types: Full-time, Part-time, Temporary, Contract

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Greenwood Village, CO 80111 (Required)

Work Location: In person