Client Services Representative

EverVet Animal Hospital is seeking a Client Services Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, ensuring a positive experience from their initial inquiry to the completion of their service. We are seeking a detail-oriented individual who thrives in a fast-paced environment and is dedicated to providing exceptional support.

Responsibilities:

• Efficiently manage the onboarding process for new clients, ensuring all necessary information is collected and recorded accurately.
• Schedule and coordinate client appointments, balancing the needs of clients with the availability of our services.
• Serve as the primary contact for clients seeking information about our products or services and all inbound requests. Provide detailed and accurate information, address inquiries, and assist with appointment scheduling.
• Build and maintain positive relationships with clients, ensuring their needs are met and addressing any concerns or issues in a timely and professional manner.
• Assist with general administrative tasks, including data entry, filing, and maintaining organized client records.
• Conduct post-service follow-up calls to gather feedback, address any concerns, and ensure overall satisfaction.
• Work closely with the team to relay client information, coordinate services, and contribute to the overall success of the clinic.

Qualifications:

• Strong interpersonal and communication skills with a focus on delivering excellent customer service.
• Detail-oriented and capable of managing multiple tasks simultaneously in a fast-paced environment.
• Ability to troubleshoot and address client concerns with a positive and solutions-oriented mindset.
• Willingness to adapt to changing priorities and navigate unforeseen challenges.
• Comfortable using office software and client management systems.

At our veterinary clinic, we are committed to providing high-quality care for pets. As a Client Services Representative, you will play a crucial role in supporting our team and ensuring the well-being of our animal patients. We are seeking individuals with a passion for animals and a strong desire to make a difference in their lives.. Thank you for your interest in joining our team!

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person