Client Services Representative - Customer Service

Love helping people and solving problems? Join our outstanding Customer Service team that's keeping New York's workplaces fueled with great coffee and exceptional service!

At Corporate Coffee Systems, exceptional customer service is at the heart of everything we do—and we're looking for our next great team member to help us continue to deliver.

As a leading provider of workplace breakroom solutions throughout the New York metro area, we offer premium coffee and refreshment programs, micro-markets, pantry services, filtered water solutions, and office essentials that keep businesses running.

As a Customer Service Representative, you'll be the trusted voice our customers can rely on—answering questions, processing orders, resolving concerns, and ensuring every interaction is handled with professionalism, care, and efficiency.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in building strong customer relationships, we’d love to hear from you!

What You’ll Do:

• Answer inbound calls and respond to customer inquiries, while developing strong customer relationships with our important clients
• Process orders accurately and efficiently
• Coordinate service requests with internal teams
• Resolve client questions and issues in a timely, professional manner
• Identify opportunities to recommend additional products or services
• Build strong relationships with clients through consistent follow-up

What We’re Looking For:

• 1+ year of customer service or call center experience (refreshment or office supply industry is a plus. No retail)
• Strong communication skills (both written and verbal)
• Professional phone presence and attention to detail
• Comfortable recommending products/services when appropriate
• Ability to handle routine issues independently
• Working knowledge of Microsoft Outlook and Excel
• Reliable, team-oriented, and able to work in a fast-paced environment

What We Offer:

• Starting Pay: $21.00 per hour, with opportunity for additional commission-based earnings
• Monday–Friday schedule: 8:30 AM – 5:00 PM
• 401(k) with company match
• Medical, Dental, Vision, Life, and Disability insurance
• Paid Time Off, Holidays, and Flex Days

If you are a customer service star, come and shine with us at Corporate Coffee Systems!

Corporate Coffee Systems is committed to equal employment opportunity and welcome applicants from all backgrounds, and we are an Equal Opportunity Employer EOE. No agencies or phone calls, please.

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person